Welcome to Roche Clinical Site Support Navigator!
This page is for Roche Pharma Sponsored studies only!
We are excited to introduce Veeva Site Connect, your single, secure platform for all Roche-sponsored trials. This launch coincides with our ongoing roll-out of Exostar Single Sign On (SSO) across all other site-facing systems.
This page provides you with an overview of the support paths available.
1. Roche provided support:
Important note: for study-related questions please reach out to your Roche study start up team or Site Monitor for further assistance.
| Support name | Support description |
|---|---|
| Roche Site Connect overview video for sites: getting started in Site Connect | Discover how to onboard and begin collaborating within the platform. This video guide covers everything you need to know about navigating study invitations and access, using system links, managing system notifications, reviewing study communications, executing core document-exchange activities and the option for SiteVault eISF. |
| Roche Site Connect: onboarding, access & support quick reference guide | Roadmap: Easily launch your journey on the platform. Inside, you will find step-by-step instructions on managing site invitations, understanding user access and single sign on (SSO) , navigating your first login, and accessing the dedicated support paths should you need assistance. |
| Site User: Roche Site Connect & Single Sign On user guide | Everything you need to navigate the platform. Inside, you will find essential information on access, navigation, system notifications, and document exchange, including end of study media, locating key study contacts and communications, and utilizing system links with single single sign on. |
| Site welcome package | Our welcome package: designed to be intuitive and help you get up to speed without the need for lengthy, mandatory training sessions. Includes a section called “Working with Roche in Site Connect” which provides key Roche-specific information and guidance for consideration when working in Site Connect for Roche studies. |
| Roche Clinical Site Connect site support email: global.clinical_site_system_support@roche.com | Direct email support for resolving technical issues and system questions that can not be resolved by vendor provided support. Please also use this mailbox to provide any general feedback on your experience with the roll out, training materials, system use or improvement suggestions. |
2. Vendor provided support:
| Support name | Support description |
|---|---|
| Exostar help for login issues | Support for resolving Exostar login issues and updating account credentials.
User Guide Link Exostar Login URL |
| Veeva help center for login | Getting started with Site Connect, including changing your first and/or last names and email address (self-service)
About VeevaID VeevaID ogin URL |
| Veeva Site Connect help center | Answers to your Veeva Site Connect questions. |
| Veeva Site support contacts | Veeva support for technical product and VeevaID account issues and questions |
| Veeva SiteVault help center | User guides, demo videos and support information for implementing and using SiteVault eISF
See also https://sites.veeva.com/solutions/eisf |
The Veeva website and support is available in multiple languages:
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For accessing Study Platforms (eg. RAVE EDC, IXRS, eCOA, Labcorp, etc), log in directly via your Site Connect study system links.
Note: For technical assistance or login support, please contact the individual vendor's customer care team using the support links provided on their respective landing pages.