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Stakeholder engagement

An open and constructive dialogue with our stakeholders is crucial to improving our ability to create sustainable value and growth. Engaging with our stakeholders is essential to understand their needs and build mutual trust. While we must ensure we’re aligned with society’s expectations, it remains our responsibility to make informed decisions on how we run our business.

We engage regularly and systematically with a wide range of stakeholders, including patients and caregivers, patient organisations, employees, healthcare professionals, payers and policy makers, regulatory and governing bodies, industry bodies and associations, nongovernmental organisations (NGOs), local communities, investors and suppliers.

We provide information on sustainability topics to our stakeholders using different information channels (websites, publications, social media) and we seek feedback in formal meetings, events, forums, consultations and surveys.

For example, we held a OneRoche Patient Think Tank in August, 2021. Several patient groups commented on our sustainability framework and our commitment to healthcare sustainability. They told us that being open and accountable to patients will only increase society’s trust in us. They urged us to do more to engage with patients and to design clinical trials that provide more obvious benefits for patients.

A month later, we held working sessions with patient leaders, suppliers, health partners, employee representatives and environmental organisations to get feedback on our sustainability strategy. Everyone welcomed the opportunity to engage and to continue the dialogue. They emphasised that we should be humble in our communications and use plain language that can be easily understood by all.

Over the past years, we have taken numerous steps towards becoming more transparent, such as an updated policy on clinical trial data, transparency about our relationships to patient groups and making more information accessible about relationships to physicians.

We have a number of position papers on sustainability topics which address specific expectations and concerns of our stakeholders. Our position papers are available in our

Learn more about our stakeholders: