Service Support Engineer

Poland, Mazowieckie, Warszawa

Roche in its Warsaw Center (Regional Customer Support Center - RCSC) is looking for Hungarian speaking a Service Support Engineer. You as such would play a critical role of our company's success by supporting configuration/installation/troubleshooting for analytical instruments or systems which are supplied by Roche using phone and remote connection Roche Diagnostics Office, Regional Customer Support Center in Warsaw. Please send your CV in English.


Your main responsibilities will be:

  • Dealing with support requests and queries received from customers and staff by phone or email that arise prior to and after system placement for IVD (In vitro diagnostics).
  • Activities on a customer site, support of Field Service and Sales Representatives.
  • Conducting and Design of Customer and Staff Training
  • Proper documentation of all activities in the CRM (Customer Relationship Management) system.
  • Cooperation with colleagues from the international team and responsibility in the implementation of individual projects and goals.