Pay, Time & Benefits Analyst

Uruguai, Montevidéu, Montevideo

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Pay, Time & Benefits Analyst

Position summary

The Pay, Time & Benefits Team focuses on payroll, benefits administration and absence management support, provides customer service and advisory support to employees, HR and business partners ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.

As a Pay, Time & Benefits Analyst, you are responsible for data maintenance and administrative activities in a timely and accurate manner in support of payroll, benefits and time management activities.  You are also contributing to the continuous improvement of the People Support Solutions delivery through analysis of the interactions and collaboration with other HR functions within and outside of People Support Solutions. You need a broad understanding across global HR processes and tools, as well as local and global downstream impacts on payroll, time, benefits, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.

Responsibilities:

  • Applies supports and provides expertise in the payroll processing for Payroll, benefits administration and Absence Management administration.

  • Interface with employees, stakeholders, leadership, Centers of Excellences, providing information and analysis, ensuring a high customer service level.

  • Proactively identifies and troubleshoots complex issues to determine root cause and solutions for resolution.

  • Analyze data and identify trends in general business conditions and other related areas.

  • Analyzes end-user feedback to promote continuous improvements and translates the business's needs into appropriate process design solutions.

  • Develops useful training material and trains the user community on new functionalities, processes, and guidelines aligned with BPO.

  • Manage data, system, and process for their area of expertise to ensure its integrity and ability to provide accurate and timely delivery of information and/or transactions. 

  • Performs transactions and processes requiring evaluation and interpretation based on payroll expertise.

  • Provide appropriate answers, expert advice, and/or actions for routine and complex issues regarding a wide variety of payroll-related topics.  

  • Conducts audits to ensure a high level of data integrity and compliance.

  • Researches issues within the area of specialization; reviews and analyzes trends and issues and implements process improvements.

  • Maintain and control the accuracy and quality of employee data for all LATAM countries.

Core Capabilities include:

  • Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one's response)

  • Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome) 

  • Demonstrating problem-solving (incl. active listening, critical thinking, process improvements)

  • Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback)

  • Collaborate and partner with business, HRIT, local stakeholders to support strategy, design, and processes that deliver North America objectives. Includes analysis, process harmonization, improvements, system innovations, enhancements, functionality

Key Attributes/Skills:

  • We are seeking an individual with a degree and 1-3 years of related experience in an HR area and/or working experience in a team and service delivery or customer care environment.

  • Broad knowledge of HR Services including affiliate policies and programs.

  • Knowledge of LATAM local payroll regulations and labor laws in order to maintain compliance requirements.

  • Excellent problem-solving and analytical skills to resolve a variety of complex issues.

  • Strong stakeholder management, communication and change management skills.

  • Strong customer service and interpersonal skills.

  • Workday system experience (highly preferred).

  • Advanced Excel skills (pivot table, v-lookup, etc.)

  • Proven track record of being able to deliver in a matrix organization

  • Ability to work independently in a fast-paced environment and to handle multiple, competing priorities

  • Ability to navigate complex HR data structure

  • Ability to identify, drive and/or participate in implementing process improvement activities.

  • Experienced and efficient handling of standard IT-applications, preferably Google suite

  • Strong communication skills.