Global Surgical Device Liaisons Team Lead

Switzerland, Basel-City, Basel

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Objectives and Scope of Position

Oversee and lead an international, field-based team of Global Surgical Device Liaisons (GSDLs) to accelerate the development and delivery of the Port Delivery System in Ophthalmology to patients through effective medical customer engagement in the development phase and beyond.

The team lead is accountable to ensure the GSDL team is fully trained and certified to provide site product device and surgery support; and contribute to clinical development programs on multiple levels as an integral member of the Ophthalmology PDMA team.

Summary of Main Responsibilities 

Build, develop and lead the GSDL Team Infrastructure towards high performance with the aim to maximise the positive impact on the development of PDS and customer experience

  • Hire, develop and oversee the work of the team

  • Create an environment of strong team spirit, timely and effective communications, sense of urgency, high motivation and inspire teams to achieve goals, objectives and other targets in the immediate- and longer-term

  • Develop/ensure clear roles and responsibilities, learning & development, other resources, tools for the assigned GSDL function and team

  • Develop team and individual GSDL capabilities through executional guidance, continuous coaching and feedback, also through field visits and direct observations in order to maximise their effectiveness in role and support them to achieve their full potential

  • Make important contributions to the overarching therapeutic area and drug delivery device development, medical and commercial strategies; providing a specialist leadership GSDL view and perspective

  • Serve as an expert advisor and consultant to internal and external customers, partners and other stakeholders

  • Ensure optimal collaboration across the assigned GSDL team with internal and external customers, partners and other stakeholders

Enables the GSDL team to orchestrate and successfully execute the activities in development and beyond through effective management and support

  • Provides clear direction, motivates and inspires the team to work in accordance with the broader Roche and Medical Affairs strategies and goals

  • Supports the activities, needed resources and development of the GSDLs so that the team can provide master level training, education and ongoing support to investigators and clinical staff on use and application of Roche drug delivery devices

  • Plays an active and important role in the development of future vision, strategic and tactical plans, resource and budget plans, ongoing development and refinement of the GSDL organization

  • Identifies team technology needs and works cross-functionally to accommodate holistic data collection 

  • Be trained to provide investigator/site training as back up to GSDL if needed in the Operating Room or clinic.

  • Maintain all necessary certifications and hospital vendor credentialing appropriate

  • Facilitates GSDL success by removing barriers and equipping GSDLs with the focus, resources and knowledge required, including but not limited to ongoing Training Resource Development

  • Supports the team in collaborations with technical and operations partners to develop comprehensive training program of GSDLs and clinical sites, including overall strategy, training plan, tools, and resources 

  • Manage moderate travel schedule and remote support capabilities

Provides the structure and facilitates insights collection necessary to inform the medical plan and early clinical development strategy across the Ophthalmology franchise

  • Stays abreast of internal/external developments, trends and other dynamics to maintain a fully current view and perspective of influences and implications for the assigned therapeutic domain(s)

  • Collaborates across the internal network to support the successful development and execution of the franchise strategy by identifying opportunities and offering insights from a range of sources (especially those coming from the GSDL team), including TAEs / customers, real world evidence, patients and patient groups

  • Develops and cultivates important internal and external relationships, expertly representing the GSDL group, and ensures optimal collaboration between the GSDL group and internal/external partners

  • Active collaboration in special projects aimed at the continuous improvement and operational excellence for GSDL operations

Drives the GSDL team to provide the required support and establish effective partnerships with the affiliates to enhance local launch readiness

  • Liaises with other subject matter experts and Roche internal stakeholders to ensure availability and provision of resources to support GSDLs in building affiliate knowledge 

  • Provides guidance and a common framework to the GSDL team to engage with affiliate stakeholders to establishes a successful partnership for the areas of responsibility

  • Maintains constant communication and connection with the full spectrum of internal stakeholders in order to build understanding, alignment and collaboration of the affiliates with the global strategy, including discussion on the iMP

Enables GSDLs to develop  a dynamic network of internal and external stakeholders to ensure Roche is the preferred partner for TAEs and investigators

  • Ensures that the GSDL team has the appropriate capabilities to drive successfully scientific dialogue and collaborations with different customer types, including but not limited to global Therapeutic Area Experts (TAEs), scientific societies and patient organisations 

  • Sponsors the development of new approaches by GSDLs  to create a more connected and integrated experience for customers

Cross-functional support

  • Liaises with other teams within PDMA, PD, pRED/gRED, GPS, Access, International and Affiliates, providings input as required

Compliance and Ethical Standards

  • Is responsible for acting in line with legal, regulatory and company standards and codes of practice (such as Roche Code of Conduct and any other Roche directives and guidelines) and including all local country policies related to HCP engagement

  • GXP and ICH (International Conference on Harmonization of Technical Requirements for Registration of Pharmaceuticals for Human Use) proficient

  • Completes all required training modules (including affiliate trainings as deemed needed) as a priority

  • High ethical standards, ability to demonstrate Roche Values and Leadership Commitments


Professional and Technical Requirements

  • Clinical/scientific background in Ophthalmology highly required

  • Advanced Clinical/Science or Business Degree (e.g., PharmD, PhD, MD, MSN, MPH, MBA etc.)

Technical Competencies

  • Must demonstrate outstanding knowledge of the (G)SDL function

  • Outstanding business acumen and proven track record of effective decision-making

  • High ethical standards and ability to demonstrate Roche Values and Leadership Commitments 

  • Leadership skills: Ability to build, lead, inspire and develop teams 

  • Outstanding interpersonal skills; proven track record of building strong relationships with internal and external stakeholders

  • Functional competencies, including prioritization and planning skills, negotiation skills, communication and presentation skills

  • Demonstrated ability and desire to teach, possessing self-confidence and effectiveness with a wide variety of student types 

  • Outstanding orientation to teamwork: works collaboratively, effectively and efficiently with others internally and externally

  • Outstanding organizational and time management skills; proven abilities to manage multiple, often complex and sometimes competing, objectives, goals and other priorities to effective and efficient conclusion

  • Strong influencing skills; proven abilities to get things done without formal authority

  • Ability to operate in a highly regulated environment 

  • Intercultural awareness: ability to engage and partner successfully across countries and cultural differences

  • Agility: ability to flex and thrive in a dynamic environment undergoing transformational change

  • Able to work independently from a remote environment 



  • In-depth, relevant therapeutic area knowledge: 2 or more years experience in ophthalmology, ophthalmic Surgical, Drug Delivery Device, and/or clinical setting is a must

  • 1 year or more experience as field ophthalmic Surgical specialist or related roles in industry or MD Ophthalmologist with surgical experience. 

  • Previous people management experience in similar roles is strongly preferred


  • National and international travel required (up to 60%)

  • Fluent in written and spoken English

  • Ability to work in a multicultural environment