An experienced IT sales professional with middleware, LIS, Pre Analytic and Analytic experience. Works closely with the Regional Business Manager to align and prioritize on key regional account targets. The ITCC role requires a significant amount of in person customer engagement with critical IT call points such as LIS Owners, CIO’s, Lab IT and Data Security. Secure working knowledge of the customers IT architecture/requirements and provide technical sales consultation in the early stages of the opportunity on the Roche IT solutions. Ability to assess customers IT workflow through analysis and provide customized IT Workflow recommendations based on their analysis. Present and influence key customer stakeholders around the Roche IT capabilities and the customization for their facility or network. Responsible for the accuracy and completeness of the Roche IT solution as it moves from pre-implementation in to customer implementation. Consistently communicates updates and ensures alignment with the local sales team.
This is a field based role - the territory is Connecticut, Rhode Island & Upstate New York.
Proactively engage the customer early in the decision making process.
Align with regional sales priorities (must win accounts)
Secure key trusted relationships with CIO’s, LIS Managers, Data Security and Lab IT managers
Engage in Strategic IT discussions with key buying influences early in the sales process
Consultative - Understand customer’s needs/challenges
Ability to assess, analyze and present clearly the customer IT Workflow Mapping
Partner with Sales on pricing/contracting solutions
Own the transition of the pre- implementation process over to the ITSE (level 2)
Ensure the accuracy and thoroughness of all IT systems and components for install
Ongoing communication and alignment with the regional sales team
Responsible for administrative requirements including expensing, project reports, status reports and adherence to regulatory requirements.
Who you are:
Bachelor's Degree in a related field (ie, Information Technology) or equivalent experience.
5 + years relevant sales or equivalent experience (i.e. enterprise software sales, consulting and services; ideally in a pre-sales or support position; technical lab sales, experience in healthcare industry a plus
Familiarity with Digital Solutions, Core Laboratory Middleware solutions and Hospital LIS systems
Must be autonomous and organized with effective communication skills, listening, verbal and written
Experience with presenting technical information to both external and internal audiences
Strong problem solving skills
Knowledge of technical and market issues / factors
Strategic planning and organizational skills
Strong Business and Financial Acumen
Core Laboratory Work experience
IT Network and/or IT Security knowledge