IT Customer Consultant (IT Sales) - CT/NY/RI

United States of America, New York, Syracuse
United States of America, New York, Albany
United States of America, New York, Buffalo
United States of America, Connecticut, Connecticut
United States of America, New York, New York
United States of America, Pennsylvania, Philadelphia
United States of America, Rhode Island, Rhode Island

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The Opportunity:

An experienced IT sales professional with middleware, LIS, Pre Analytic and Analytic experience.  Works closely with the Regional Business Manager to align and prioritize on key regional account targets.  The ITCC role requires a significant amount of in person customer engagement with critical IT call points such as LIS Owners, CIO’s, Lab IT and Data Security.  Secure working knowledge of the customers IT architecture/requirements and provide technical sales consultation in the early stages of the opportunity on the Roche IT solutions.  Ability to assess customers IT workflow through analysis and provide customized IT Workflow recommendations based on their analysis. Present and influence key customer stakeholders around the Roche IT capabilities and the customization for their facility or network.  Responsible for the accuracy and completeness of the Roche IT solution as it moves from pre-implementation in to customer implementation. Consistently communicates updates and ensures alignment with the local sales team.

This is a field based role - the territory is Connecticut, Rhode Island & Upstate New York.

Job Facts:

  • Proactively engage the customer early in the decision making process.

  • Align with regional sales priorities (must win accounts)

  • Secure key trusted relationships with CIO’s, LIS Managers, Data Security and Lab IT managers

  • Engage in Strategic IT discussions with key buying influences early in the sales process

  • Consultative - Understand customer’s needs/challenges

  • Ability to assess, analyze and present clearly the customer IT Workflow Mapping

  • Partner with Sales on pricing/contracting solutions

  • Own the transition of the pre- implementation process over to the ITSE (level 2)

  • Ensure the accuracy and thoroughness of all IT systems and components for install

  • Ongoing communication and alignment with the regional sales team

  • Responsible for administrative requirements including expensing, project reports, status reports and adherence to regulatory requirements.

Who you are:

  • Bachelor's Degree in a related field (ie, Information Technology) or equivalent experience.

  • 5 + years relevant sales or equivalent experience (i.e. enterprise software sales, consulting and services; ideally in a pre-sales or support position; technical lab sales, experience in healthcare industry a plus

  • Familiarity with Digital Solutions, Core Laboratory Middleware solutions and Hospital LIS systems

  • Must be autonomous and organized with effective communication skills, listening, verbal and written

  • Experience with presenting technical information to both external and internal audiences

  • Strong problem solving skills

  • Knowledge of technical and market issues / factors

  • Strategic planning and organizational skills

  • Strong Business and Financial Acumen

  • Core Laboratory Work experience

  • IT Network and/or IT Security knowledge


Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in connection with the on-line application process, please email us at