International Product Manager Remote Service

Schweiz, Zug, Rotkreuz

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The Position

International Product Manager Remote Service (IPM RS)

Your main tasks would include:

As an International Product Manager of Remote Service, you are part of the product team being accountable for the successful management of the Remote Digital Platform and the related Services, through its entire lifecycle by developing and executing upon a product specific commercial strategy.

Key responsibilities

  • Act as key interface for local affiliates, regions, the global service organization and customers with respect to addressing and resolving their concerns regarding respective solutions/products
  • Negotiates the vision of the product and priority of requirements with alignment across all impacted stakeholders
  • Develops business cases and product value propositions
  • Gathers, refines, analyses and prioritizes requirements from existing and potential customers across all markets and identifies portfolio gaps
  • Manages products on market, ensures adherence to compliance and responds to customer concerns. Leads/participates in different boards and meetings as relevant (such as Product care quality team (PCQT), Product Safety Board)
  • Continuous monitoring of the product line success throughout lifecycle
  • Maintains the product portfolio roadmap incl. phase-in/phase-out

Key requirements to be successful in this role (you have to):

  • A proven experience within customer service and a good understanding of customer service requirements in the IVD market
  • Maintain trustful liaison to all involved stakeholders, foster an open and transparent communication
  • Experienced in working in a global, multicultural matrix-oriented environment
  • Expertise in product management of software / cloud-based solutions
  • Experience in agile methodologies (e.g. SCRUM, SAFe) with strong customer and service focus
  • Experience in regulated environments is a plus.
  • You are passionate about digital transformation
  • Bachelor and/or Master degree in Computer Science or similar
  • Excellent communication skills in English (German is a plus)
  • Willingness to travel 30 to 40% of your time

Roche ist ein Arbeitgeber, bei dem Chancengleichheit zählt.

Sales & Marketing, Sales & Marketing > Marketing