Applications Specialist

Vietnam, Hà Nội, Hanoi

de fr es ru tr it pt zh ja

Essential Duties and Responsibilities:  

  • Conducts operator and application training for customers and internal staff
  • Provide remote and on-site technical and troubleshooting support for customers
  • Develop, prepare and update training syllabus and literature materials for effective training via feedback from internal and external customers
  • Prepare training reagents and samples for in-house training and product demonstration
  • Assist product evaluation/trials/study for key customers and reference sites
  • Ensure all pending and repeating troubleshooting calls are managed and solved promptly
  • Ensures all activities are promptly and accurately key-in to REXIS
  • Prepare e library CDs from local shared folder (global updated masterlist) for customers without access to internet for e-library automatic downloads
  • Ensure that our existing customer & new customer base are supported with quality service in a planned and pro-active manner
  • Develop effective troubleshooting strategies to minimize repeated troubleshooting calls to increase customer satisfaction

<Other duties>

  • Other duties may be assigned by the management

<Liases with>

  • GCS for application related matters, technical support updates and enquiries
  • Relevant Internal Team members including Sales, Marketing, Finance, logistics, Service, Application and other departments/areas as required.

Career development for this position: 

  • This position will give you the opportunities to learn and the business and the cutting edge practices of leading MNC company with experiences to apply them for local business development.
  • Roche can provide the wide variety of career development opportunities both domestically and internationally.

Education and Qualification:  

<Must be required : >

  • Master / Bachelor’s Degree in Health/Science/Medical Technology or related discipline from a recognized university.
  • Have more than 2 years relevant experiences in Diagnostics devices or Laboratory technician.

<Nice to have>

  • Multi-national companies experience is preferred
  • Clinical laboratory experience will be added advantage

Other skills & abilities

  • Languages: Vietnamese & English (intermediate or above)
  • Effective Communication Skill
  • Good Interpersonal Skill
  • Creative Problem Solving Skill
  • Customer Handling Skill
  • Time Management Skill
  • Ability to work independently and as team player
  • Self-Initiative and Proactive
  • Training Skill
  • Computer skills: Microsoft Office Application

Compliance and Safety Health & Environment

Conduct business in full compliance with Roche Code of Conduct, Roche Behavior in Business, Roche guidelines on Safety, Health & Environment (SHE) and Behavior in Competition as well as Roche Values & Leadership Competencies.

Roche is an equal opportunity employer.

Customer Support, Customer Support > Technical & Application Support