HR Coordinator

United Kingdom, West Sussex, Burgess Hill

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Main purpose

The main purpose of the role is to provide excellence in service in order to elevate the employee experience. This includes mainly taking accountability for administrative assistance in processes in the field of Recruitment, L&D and HR Operations. This role is detailed focused on an accurate and timely manner delivery and continuous improvement. The incumbent understands the basic HR processes with the willingness to learn and grow into other HR Specialist roles.

Key deliverables & Impact

The HR coordinator provides service for current and future employees with a customer focused mentality, making this a key position within a company. The person will have a great impact on the overall employee experience by meeting the expectations regarding service quality and on time delivery. This role sits and works closely with the HR Operations Specialist and Payroll and Reward Specialist in the team. The incumbent will need to collaborate closely with the extended team in the SSC and external service providers.


Key deliverables include but not limited to:


  • Document generation i.e. offer letters, onboarding documentation, contract pack etc

On-boarding and L&D 

  • Coordination of Welcome to Roche training

  • Ongoing support of supply coordination of learning experiences

  • Handling issues of Cornerstone and ongoing communication with the SSC (Cornerstone administration)

  • Budget tracking for L&D and TAR

Contract and Data Management

  • Full contractor data management working closely with agencies and line managers 

  • Assistance in document generation i.e. contractual changes


  • Help in the management of the exit process for employees i.e. small assets form

Handling of common mailbox

  • Answering day to day queries

  • Escalating queries to different parties

  • Answering walk in customer queries

Other duties

  • Diary management, i.e. scheduling interviews with candidates, HR events

  • Support the broader HR team as required, including coverage for leave,  workload support and other project initiatives to achieve the HR strategy

  • Taking part of HR Project management support i.e organising meetings and supporting communication

  • Continuously identifying process improvements and implementing solutions as and when necessary


  • Broaden talent development portfolio to include relevant HR best practices such as high-potential programs, diversity & inclusion, coaching & mentoring and career development

  • Partner with the HR team to help to bring the TAR strategy to life

  • Effective delivery of the E2E hiring life cycle


Focus areas

  • Benefit administration and communication support with external vendors

  • Tool administration i.e. My View, Workday

  • Organising training, venues, catering, meetings etc


Capabilities, skills needed 

Strong and professional service delivery skills with customer oriented attitude

Basic Access and Excel Skills

Excellent written and oral communication skills

Strong organisational skills i.e. diary management, document generation

Strong administrative skills with high attention to details in accuracy and timeliness

Proactive mindset

Basic HR system understanding @ Roche i.e. Workday, downstream systems, Peeps

Confidentiality and discretion

High integrity 

Ability to multitasking

Management of expectations whilst remaining calm under pressure

Basic project management skills

Social media familiarity