DesignOps Lead

Switzerland, Zug, Rotkreuz

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The Position

Governance & Services (G&S), part of System Integration & Solution (SIS), is the organization responsible for driving and supporting standardisation across Diagnostics (DIA). Our vision is to simplify the professional lives of our colleagues and customers with the ultimate goal to enhance customers experience.

DIA UX Strategy & Services has embarked on an exciting transformation to support the topic of User and Customer Experience in Diagnostics. The team is the Global guardian of methodologies and tools in the User & Customer Experience space and is responsible for driving actively Product & Service Design in hardware, software and web application development projects. Embedded in program and project teams, DIA UX provide the services needed for successful user-centered design (user research, interaction design, service coordination with external agencies and usability evaluations). 

We are now looking for a DesignOps Lead who will have a remit to increase speed and quality of delivery of the DIA UX Team, as the team delivers and scales. Responsible for cross-team operational practice development and management

The Design Ops Lead will lead the cross-org business operations, systems, and programs that enable the team to build world-class brand and product experiences in a creative, focused environment. This role will work closely with our Head of DIA UX  and team of managers to evolve our operating model and raise the bar for our practice.

Your main responsibilities will include:

  • Define and drive our strategy for portfolio planning and management, impact measurement, budget programming, headcount forecasting, and geographic expansion of Design presence.

  • Plan, define, and manage our operational Design Ops strategy, establishing workflow and process standards and best practices

  • Lead prioritization of project requests, project intake & oversee overall project delivery and clients satisfaction

  • Drive governance processes and communication for Design Leadership in ongoing staff meetings, portfolio oversight, and metrics and budget tracking.

  • Develop team rituals to ensure continuous process of feedback, reflection and action 

  • Balance the amount of charged time to clients over shareable knowledge development 

  • Manage pilots and learning and development initiatives

  • Accountable to create with Design Leads the project management methodology that supports design

  • Set measure of project success

  • Play an integral role in cross-functional strategic planning efforts to understand and bridge business priorities with Design output.

  • Measure, improve, and maintain Design impact metrics, ensuring they align with company objectives and effectively communicate the value of Design on the business.

Who you are

To be successful in this role you ideally bring the following expertise :

  • Successful track record of managing a growing team in a rapidly scaling, complex organization (managing operations, process improvement, budget control)

  • Excel at creating environments that motivate and inspire people to do their best work

  • Be able to facilitate the right balance between not enough process (chaos) and too much (bureaucracy)

  • Experience in business development and client management skills.

  • Passionate about working with people to drive team improvement and process optimisation

  • Minimum 5+ years of people management experience

  •  BA/BS degree in Project Management  Design, Psychology, Human Computer Interaction (HCI), Sociology or other related fields

  • Able to find meaningful balance when optimizing for speed, quality, and doing risky, but interesting work

  • Fluency in English