Customer Care Representative (Temporary)

Vietnam, Ho Chi Minh, Ho Chi Minh

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Duration of contract: 3 months

Summary

Responsible for single point contact, flawless execution of customer orders and inquiries and effective handling of customer complaints, if any.

Essential Duties and Responsibilities

  • Expedite customer orders entry into the available order process system, including keeping customers informed of their order status
  • Respond to customer inquiries and problems and / or complaints and resolves product problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; directing requests to others who can supply the necessary information or service and following up to ensure resolution.
  • Proactively foresee possible delays or complications and plan strategies to avoid or minimize them
  • Communicate with customers to identify their need/expectations and make appropriate adjustments to meet those needs
  • Follow up customers to ensure they receive optimal value from purchased products
  • Attract potential customers by answering product questions; suggesting information about other products.  Recommend potential products suitable to the customer by collecting customer information and analyzing customer needs
  • Maintain proper record of the customer and related activities for reference purposes
  • Responsible for requesting approval for the movement/allocation of stocks among warehouses to ensure inventory availability to fulfil customer orders.  
  • Perform other tasks that may be assigned from time to time.

Reporting to

Customer Care Manager

Education Background

Bachelor's degree in Administration, Marketing, Finance, Accounting or a relevant discipline from a recognized university / tertiary institution.

Experience required

At least one year of related experience, preferably with a Multinational Company.

Experience in using SAP (SD model) is a must.

Qualifications

•      Effective Communication Skill

•      Good interpersonal Skill

•      Creative Problem Solving and Negotiation Skill

•      Complaint Handling Skill

•      Time Management Skill

Language Skills

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, third party vendors and service providers and other employees of the Company.

Conversant in both English and Vietnamese (conversational & writing).

Other Skills and Abilities

Must possess knowledge of Microsoft Office applications (Outlook, Word and Excel).