Procurement Business Support Coordinator - Supplier Lifecycle Management System Support

What your key responsibilities will be:

• Providing support on system related questions.
• Creating/maintaining and following up cases/tickets in the adequate quality and in timely manner in order to achieve the best response and end-to-end resolution time.
• Proceed with role ownership tickets in timely manner according to the guidelines.
• End-to-end responsibility of requests.
• Being a bridge between other resolver groups and the business, by reviewing feedback related incidents and sharing the knowledge and instructions with the Requestor on the adequate level.
• Maintaining SOPs, Annexes and training materials for prepare and share knowledge base documents in timely manner or for the requested deadline.
• Delivering process training to the end users as requested by the Team Lead.
• Work on scheduled and ad-hoc reporting activities, pro-actively practice the available and required tool sets.
• Work on the regular and ad-hoc monitoring activity and apply fixes as regular. Initiate clear phone communications/ServiceNow tickets with the respective contacts.
• Being responsible and contribute to a proper availability planning within the Team by discussing planned holiday/training schedule in advance.
• Contribute continuously to the implementation of new tasks and responsibilities coming to the SSC.
• Ensure proper transfer of data to connected systems especially MDG-S.
• Application of customizing, Data Maintenance (e.g. for configuration, table copies, request forms or spend data).
• Validate existing test cases or design new ones, prepare test case data and perform execution to ensure successful delivery of the changes.
• Support required preparation to implement services for the changes (e.g. create SNOW change request).
• Gather r.equired information on a global level for implementation (working together with other SSCs)
• Actively participate in design workshops with core team.
• Being responsible for roles and authorization assignments in alignment with Enroll team as well as user monitoring.

Requirements:

• Bachelor´s degree in finance, informatics, business administration or economics subject
• Procurement operational or support experience 1-3 years
• Experience and advanced knowledge of SLC
• Basic knowledge in MDG-S and SAP BW
• You are familiar with ticketing tools
• You have good numeric and analytical skills
• You can react to problems fast and easy and in an appropriate manner and behavior
• You are good at time management (high sense of urgency) and open to work in afternoon schedule until 6:00 pm (or 11:00 pm)
• Willingness for business travels (< 5%) and flexibility to work in a virtual environment across multiple time zones.
• Ability to work together with a multitude team of different people and cultures, capable of handling interactions with a global mind-set
• Excellent English language knowledge (German language knowledge is an advantage)

Why you should join us

• Competitive salary & benefit package
• Annual bonus
• Free language courses
• Wide range of training & learning opportunities
• Long-term career opportunities
• Great, people-focused company culture
• Social events & team-building opportunities