What your key responsibilities will be:
- Providing support on system related questions.
- Creating/maintaining and following up cases/tickets in the adequate quality and in timely manner in order to achieve the best response and end-to-end resolution time.
- Proceed with role ownership tickets in timely manner according to the guidelines.
- End-to-end responsibility of requests.
- Being a bridge between other resolver groups and the business, by reviewing feedback related incidents and sharing the knowledge and instructions with the Requestor on the adequate level.
- Maintaining SOPs, Annexes and training materials for prepare and share knowledge base documents in timely manner or for the requested deadline.
- Delivering process training to the end users as requested by the Team Lead.
- Work on scheduled and ad-hoc reporting activities, pro-actively practice the available and required tool sets.
- Work on the regular and ad-hoc monitoring activity and apply fixes as regular. Initiate clear phone communications/ServiceNow tickets with the respective contacts.
- Being responsible and contribute to a proper availability planning within the Team by discussing planned holiday/training schedule in advance.
- Contribute continuously to the implementation of new tasks and responsibilities coming to the SSC.
- Ensure proper transfer of data to connected systems especially MDG-S.
- Application of customizing, Data Maintenance (e.g. for configuration, table copies, request forms or spend data).
- Validate existing test cases or design new ones, prepare test case data and perform execution to ensure successful delivery of the changes.
- Support required preparation to implement services for the changes (e.g. create SNOW change request).
- Gather r.equired information on a global level for implementation (working together with other SSCs)
- Actively participate in design workshops with core team.
- Being responsible for roles and authorization assignments in alignment with Enroll team as well as user monitoring.
Requirements:
- Bachelor´s degree in finance, informatics, business administration or economics subject
- Procurement operational or support experience 1-3 years
- Experience and advanced knowledge of SLC
- Basic knowledge in MDG-S and SAP BW
- You are familiar with ticketing tools
- You have good numeric and analytical skills
- You can react to problems fast and easy and in an appropriate manner and behavior
- You are good at time management (high sense of urgency) and open to work in afternoon schedule until 6:00 pm (or 11:00 pm)
- Willingness for business travels (< 5%) and flexibility to work in a virtual environment across multiple time zones.
- Ability to work together with a multitude team of different people and cultures, capable of handling interactions with a global mind-set
- Excellent English language knowledge (German language knowledge is an advantage)
Why you should join us
- Competitive salary & benefit package
- Annual bonus
- Free language courses
- Wide range of training & learning opportunities
- Long-term career opportunities
- Great, people-focused company culture
- Social events & team-building opportunities