Service Manager

Singapore, Central Singapore

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Who we are

At Roche, about 91,700 people across 150 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Roche Diagnostics is committed to create a great place to work for its employees and in 2015 we have been accredited as Regional Best Employer Asia Pacific by Aon Hewitt. Individual Best Employer Awards were awarded in Singapore, Korea, China and India.

The position

Reporting to the Team Manager, we are seeking a Service Manager who is responsible to support the APAC affiliates for Roche instruments including Training, Installation and Troubleshooting.

You will conduct technical service trainings at the APAC Center of Excellence following the training concepts of our Global Customer Support (GCS) for product or product lines. You will be involved in implementing the approved contents and methodology of the training courses, training delivery, service support, best practices and the documentation of the concept according to GCS training guidelines. You will provide on-site support to the affiliate countries such as first installation, troubleshooting and repair, local training and technical coaching of Field Service Engineers (FSE).

You will be responsible for hotline support, remote troubleshooting and technical assistance to the affiliate countries in line with GCS guidelines and company policies. You will lead the expert pool of service engineers from the countries and together liaise with global to solve product issues and improve current products related to hardware and software. You will help maintain the instruments and the upkeep of the APAC Centre of Excellence facility including related spare parts inventory.

Who you are

You are someone who influences your own development, pursues your interests across functions and geographies, and understands that a job title is not the final definition of who you are, but a starting point.

You should possess at least a Degree in Electronics, Biomedical, Electrical Engineering, or its equivalent. You have at least five years of professional experience in service training for engineers or operators, training support and field servicing in the medical devices and diagnostics market.

You are a team player, have excellent communication skills, a customer-centric mindset and positive attitude. 

Proficient in English you are able to provide customer support as well as receive and perform training in English.  Ability to speak an additional language (such as mandarin, Korean, etc.) will be an advantage.

Apply online with your full resume, current and expected salaries by 11 October 2019.

Only shortlisted candidates will be notified.