Solutions (Senior) Specialist – Point Of Care IT Solutions

Switzerland, Zug, Rotkreuz

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Solutions (Senior) Specialist – Point Of Care IT Solutions

For our Global Customer Support department (GCS), we are looking for a (Senior) Support & Training Specialist to cover our Point Of Care IT Solutions. In this versatile position you act as a product trainer and support specialist at the pivotal point between our local affiliates and our global departments.

What you can expect of this position:

  • To work in a global international environment
  • To be offered a career path in IT Product Services
  • To join an open and motivated team

Responsibilities of the position:

  • Create, conduct and maintain product trainings for both class room training and e-learning for end customers, first level support, regional trainers and global staff
  • On-site support for local and regional service and training activities
  • 2nd level product support for affiliates and regions in order to minimize system down times supporting the resolution of customer problems with quick fixes and workarounds
  • Write service manuals, publish and maintain service and quality notifications and other service relevant information and review the content of Operator Manuals
  • Contribute to the knowledge transfer from manufacturer or R&D (new products or product care projects) to provide comprehensive system knowledge to trainers, service representatives, customers, Product- and Marketing Managers and Case Monitoring & Resolution Unit members
  • On-site customer support for Point Of Care IT Solutions projects

The following qualifications are required to be successful in this role:

  • You have a clinical biochemistry or medical-technical background with a strong interest in IT or have an education/degree as an IT professional combined with experience in medical laboratories
  • Strong verbal and written communication skills, especially in English, are essential
  • Working in a customer-oriented and international environment motivates you
  • Proven experience in customer support for complex IT installations
  • You are willing to travel internationally to up to 20% of your working time
  • You have explicit analytical skills and enjoy trouble shooting/solving customer requests