Technical Support Specialist 1 - IT - Indianapolis, IN

United States of America, Indiana, Indianapolis

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Location: Indianapolis, IN

Job Facts:

This is an exciting time to join Roche Support Network. If you are passionate for problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity:

This position provides technical support to customers, answering basic questions on function and usage of products via the Technical Support Center.  This individual may also provide technical assistance to sales, marketing and other Roche departments.  You will analyzes basic problems with nonfunctioning electro/mechanical equipment, software applications or reagents to identify problem area(s) and recommend corrective action.  You will also serve as the primary support liaison between Roche and the customer.  This individual will recommend solutions to customer’s application questions and maintain database of problems so that recurring problems can be analyzed and reported.

You will knows and apply the fundamental concepts, practices and procedures of the particular field of specialization.  You will have significant on-the-job training or formalized education in specific area. Requires some evaluation, originality or ingenuity. This individual will contribute independently or with a team towards a program or department goal or service.  You will Interface with internal customers and departments.

This individual is responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

Requirements:

  • Associate’s degree in electronics (or equivalent military training), medical technology or related field.
  • Ability to gain a basic knowledge of all Roche products with in the business area.
  • Effective communication and customer service skills.
  • Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships.

Preferred:

  • BS Preferred
  • IT Middle ware experience
  • LIS Experience

Nice to have: Security, Network+, Call Center IT Experience, Industry experience