We are recruiting for Application Specialists to join our Regional Customer Support Centre in the UK. This role is to provide application and scientific support for products from HIVD, Roche Molecular Systems or Tissue Diagnostics business areas for our customers in the UK, Ireland, Denmark, Finland, Norway, Sweden and South Africa.
The Regional Customer Support Centre is a remote support role handling customer and employee enquiries via the phone or in written form. In addition to identifying and troubleshooting complex issues the role also includes a variety of support activities including customer training, information and knowledge transfer and on site activities supporting technical support and sales personnel.
Who are you?
You are somebody that strives under pressure and has a troubleshooting mind. The ideal candidate will hold a degree level qualification in Biomedical Science or an equivalent scientific degree and several years’ experience in the diagnostic industry or hospital environment.
You are motivated by exceeding customer expectations, and instilling knowledge. Self-motivated, you are full of initiative, taking ownership and pride in your work. Customer focused, you will be capable of working with minimum supervision and manage your time effectively.
You will be expected to live within commuting distance to Burgess Hill (UK) or willing to relocate to the geographical area.
In addition, the following skills/experience will be desirable:
· Bilingual verbal and written skills in Nordic and English Languages
· Familiarity with Roche products and instrumentation used in clinical diagnostics or research departments.
What will you do?
You will be responsible for primarily telephone- based customer service support across our diagnostic and analytical systems and for supporting key customers in laboratories and hospitals. You will develop strong relationships with Roche customers, field staff and global divisions, and provide sustainable solutions for complex support cases by driving results and a first-class service for our customers.
What will we offer?
We will offer you a competitive salary package and first class industry recognised product training program. The training programs will be designed to develop you as a person and a recognised valuable source of information for our customers.