Global Surgical Device Liaison (m/w/d) DACH Region - 24 Month Fixed Term Contract

Almanya, Bavyera, Munchen

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The GSDL is a global field-based role working across countries and affiliates acting as the primary conduit for ophthalmic surgical technical information to and from the clinical environment, including the operating room and ophthalmology clinic. As a key member of an outstanding technical team, the GSDL is responsible for all aspects of Investigator and clinical staff training, certification and product device technical support to ensure optimal patient outcomes. Partnering with sites and the global cross-functional team, the GSDL provides key insights and invaluable technical expertise to actively inform and contribute to ophthalmic surgery device development programs.

Summary of Main Responsibilities

Engage and educate Investigators  and site staff to drive in-field operational activities related to Surgical Excellence Strategy for PDS

  • Attend implantation/refill/explantation of the surgical device, being present in the Operating Room and clinic to support and instruct the Investigator, operating and clinical staff to ensure procedures are performed according to protocol requirements
  • Provide continuous remote and/or  on-site support and training of surgical staff to ensure appropriate use of the device/system
  • Work closely with global and affiliate Clinical Operations and Clinical Science to ensure appropriate and efficient alignment, coordination and communication to enable successful delivery of the clinical development program
  • Gather clinical sites feedback and insights to optimize clinical development performance and customer experience
  • Identify and communicate needs as they arise, propose solutions and lead special projects ensuring completion aligned with objectives, timelines and budget, as applicable

Partner with external and internal cross-functional partners to educate and enhance understanding of the Ophthalmic Surgical Technics and expertise

  • Build and cultivate important working relationships:
    • Externally, with assigned clinical sites and staff in order to support Phase I, II, III & IIIb studies
    • Internally, with cross-functional partners, such as Global Medical Collaboration Leads, Medical Science Liaisons, Product Development, Clinical Operations, Device Development, Research and Early Development teams, or other Medical Affairs groups

  • Help to advance the development of Roche Drug Delivery Devices
    • As appropriate, advise on the design and development of clinical trials and investigations involving other Roche drug delivery device(s)
    • Evaluate, review and propose revisions to protocols to support the development of the assigned drug delivery device(s)
    • Participates on cross-functional teams in the evaluation, field verification, implementation and enhancement of products
    • Utilize the learning’s and feedback from early Phase Trials to advise the development of technical support for later stage clinical trials and eventual commercialization
    • Serve as the technical expert of site feasibility assessment for clinical trials involving Roche drug delivery device(s)

  • Provides real-time insights and ground level understanding of the disease area landscape across countries to better inform cross-functional strategies

Contributes to the high performance and innovation of the GSDL team and the broader Global Medical Collaboration function to optimize customer experience and to evolve to meet the needs of the organization

  • Contributes to the team spirit and climate by acting with entrepreneurial and inclusive spirit, fostering innovation and collaboration to develop new approaches to enhance customer experience
  • Ensures efficient collaboration with the team-mates to capitalize on best practices
  • Maintains the highest standards and level of scientific expertise in the team by contributing to the on boarding of new team members and continuous learning activities (e.g. journal clubs, congresses updates, updates/trainings on ophthalmic surgery procedures)
  • Gives feedback on and contributes to team/function specific working practices, standards and innovation.

Cross functional Support

Liaise with the other teams within PDMA, PD, pRED/gRED, Commercial, International and Affiliates, providing input as required

Compliance and Ethical Standards

  • Is responsible for acting in line with legal, regulatory and company standards and codes of practice (such as Roche Code of Conduct and any other Roche directives and guidelines) and including all local country policies relevant to the role
  • Completes all required training modules as a priority
  • High ethical standards, ability to demonstrate Roche Values and Leadership Commitments

Professional and Technical Requirements

Degree in science or related field, education, communications, or equivalent combination of education and relevant experience preferred


  • Demonstrates and maintains highest standards of scientific and clinical knowledge in assigned therapeutic areas drawing on a range of sources including publications, meetings, conferences, interaction with TAEs, ongoing discussion with affiliates
  • Expert knowledge of processes and procedures for clinical trial engagement for corporate sponsored and independent supported studies
  • Understands and maintains knowledge of global and local regulations, guidelines and SOPs, GXP standards and other important business intelligence resources
  • Solid knowledge of drug safety /pharmacovigilance

Skills and Competencies

  • Ability to demonstrate Roche Values and Leadership Commitments
  • Roche Core Competencies
  • Demonstrated customer centric mindset and behaviours, initiative and accountability
  • Externally focused: proactively monitors the external landscape to understand and   communicate trends, competitive activity, risks and opportunities
  • Communication skills: ability to effectively present and communicate to different stakeholders
  • Excellent interpersonal skills: builds strong sustainable relationships with internal and external stakeholders
  • Ability to work in global line or matrix teams and across geographic areas, business settings and cultures, including in a virtual environment
  • Project management skills: proven ability to lead projects  to successful conclusion demonstrating initiative and accountability
  • Well-developed influencing and negotiating skills, with the ability to influence without direct authority.


  • 1 year or more experience in ophthalmic surgical and/or clinical setting required
  • Strong ophthalmology background preferred
  • Outstanding ability and desire to teach, demonstrated by possessing self-confidence and effectiveness with a wide variety of student types


  • Ability to travel nationally and internationally (up to 60-70% of the time)
  • Maintain all mandatory certifications and required hospital vendor credentials that may be addressed by the program.
  • Language skills to allow effective communication with external stakeholders as appropriate per assigned territory
  • Fluency in written and spoken English & German

Roche is an equal opportunity employer.

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