Procurement Business Support Coordinator - Supplier Lifecycle Management System Support

Венгрия, Budapest

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What your key responsibilities will be:

  • Providing support on system related questions.
  • Creating/maintaining and following up cases/tickets in the adequate quality and in timely manner in order to achieve the best response and end-to-end resolution time.
  • Proceed with role ownership tickets in timely manner according to the guidelines.
  • End-to-end responsibility of requests.
  • Being a bridge between other resolver groups and the business, by reviewing feedback related incidents and sharing the knowledge and instructions with the Requestor on the adequate level.
  • Maintaining SOPs, Annexes and training materials for prepare and share knowledge base documents in timely manner or for the requested deadline.
  • Delivering process training to the end users as requested by the Team Lead.
  • Work on scheduled and ad-hoc reporting activities, pro-actively practice the available and required tool sets.
  • Work on the regular and ad-hoc monitoring activity and apply fixes as regular. Initiate clear phone communications/ServiceNow tickets with the respective contacts.
  • Being responsible and contribute to a proper availability planning within the Team by discussing planned holiday/training schedule in advance.
  • Contribute continuously to the implementation of new tasks and responsibilities coming to the SSC.
  • Ensure proper transfer of data to connected systems especially MDG-S.
  • Application of customizing, Data Maintenance (e.g. for configuration, table copies, request forms or spend data).
  • Validate existing test cases or design new ones, prepare test case data and perform execution to ensure successful delivery of the changes.
  • Support required preparation to implement services for the changes (e.g. create SNOW change request).
  • Gather r.equired information on a global level for implementation (working together with other SSCs)
  • Actively participate in design workshops with core team.
  • Being responsible for roles and authorization assignments in alignment with Enroll team as well as user monitoring.

Requirements:

  • Bachelor´s degree in finance, informatics, business administration or economics subject
  • Procurement operational or support experience 1-3 years
  • Experience and advanced knowledge of SLC
  • Basic knowledge in MDG-S and SAP BW
  • You are familiar with ticketing tools
  • You have good numeric and analytical skills
  • You can react to problems fast and easy and in an appropriate manner and behavior
  • You are good at time management (high sense of urgency) and open to work in afternoon schedule until 6:00 pm (or 11:00 pm)
  • Willingness for business travels (< 5%) and flexibility to work in a virtual environment across multiple time zones.
  • Ability to work together with a multitude team of different people and cultures, capable of handling interactions with a global mind-set
  • Excellent English language knowledge (German language knowledge is an advantage)

Why you should join us

  • Competitive salary & benefit package
  • Annual bonus
  • Free language courses
  • Wide range of training & learning opportunities
  • Long-term career opportunities
  • Great, people-focused company culture
  • Social events & team-building opportunities