Technical Service Specialist

Taiwán, Taipéi, Taipei Min Quan E Rd

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- Carries out day to day routine repair/maintenance instrument work. 日常儀器維護和維修工作。 
- Installs equipment at customer's facility to ensure full functionality according to specifications. 在客戶便利時安裝儀器,確保依據說明書實現所有功能。 
- Sales of Service Contracts. 勞務收入契約。 
- Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs. 協同工程部,客戶服務及其他人員解決問題,加快維修進度。 
- Maintains records of performance reports. 維護服務報告記錄。 
- Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product. 通過現場調查,工程變化和整體產品知識創造服務手冊和報告。 
- Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including team members, customers as well as distributors. 對員工,客戶及經銷商進行安全操作儀器的培訓和技巧的展示。 
- Assists in the yearly budget exercise for Technical Service. 協助技術服務部的年度預算。 
- Management of spare parts 零配件的管理。 
- Interact with customers to resolve product or service problems by clarifying the customer's inquiry and complaints. 透過澄清客戶的詢問與投訴,與客戶互動以解決產品或服務之問題。 
- Reporting and communicating problems with global service center of respective BA to determine the cause of the problem; expediting correction or adjustment; following up to ensure resolution and execution of required corrective actions. 與各BA之全球服務中心匯報及溝通問題,以確認問題原因、加快更正或調整,及後續追蹤以確認必要之糾正措施的決定和執行。 
- Timely report customer complaints/problems to global case management tool seeking for the cause of the problem; expediting correction or adjustment; following up to ensure resolution and execution of required corrective actions to fulfill customer needs.