“I was born to improve Healthcare.” - meet Giel
Around ten years ago, I told a friend that I was born to improve healthcare. Fast forward, it still remains what drives me to go to work every day and fortunately enough, I have always been empowered to bring such life mission into reality.
The journey dates back to my 27th birthday when I had a fantastic interview with Roche UK and decided to leave my home country, the Netherlands, for a career overseas. My scope back then was to provide application, hardware and software support on Roche analyzers which played a critical role at hospitals and clinics. I commenced the position right after an intensive training period and worked to ensure all these instruments up and running so that healthcare professionals could deliver timely diagnosis to patients. It was certainly an interesting and meaningful learning curve.
Following two years’ building on expertise in a very fast way while discovering the British culture, an opportunity arose so I moved again - this time to our Roche Regional Customer Support Center RCSC in Mannheim (Germany). There, I got integrated into a site of more than 8,000 colleagues and furthered my career by becoming an Application Expert advising laboratories in five countries. Simply put, I am a trusted partner to the labs whenever they face difficulties with Roche medical equipment. My "home base" as such changed from the UK to Germany, yet the focus remains the same: healthcare professionals and, at the end of the day, patients. It's great that I have been always in the position to help so many patients and improve healthcare day after day.