Teamwork is a recipe for success
As Roche Assist Lead, I am responsible for managing Malaysia's Roche Patient Assistance Program (MYRPAP), a platform that enables patients access to Roche medication with assisted programs and services. Just as MYRPAP enhances collaborations in the healthcare system to ensure critical support to patients, our internal teamwork catalyzes greater achievement and job satisfaction in Roche employees.
I joined Roche as Nurse Advisor and was promoted to Nurse Manager on my 5th year of employment before I was fully appointed as Roche Assist Manager in 2016. September 2019 was the pivotal moment for Roche Malaysia as our company transformed into an agile organization and launched new ways of working to respond quickly to the needs of our customers and patients. It was during this transformation that I took up a new challenge as Roche Assist Lead and managed a team of 4; comprising of 1 Roche Assist Manager and 3 Program Care Coordinators.
Our patients are our daily focus, from providing assistance in online registration to ensuring compassionate medications are delivered on time to patient.
MYRPAP supports thousands of patients and we have seen a gradual increase of new patient per month as diagnosed by physicians across the country. Managing the multitude of various tasks of MYRPAP is important to ensure efficient care and effective support to our patients. Dynamic teamwork is imperative when we, as a team, need to accelerate our patients claims on a daily basis while empathizing to phone calls by customers and providing guidance of registration to new enrolled patients to name a few.
MYRPAP partners closely with our other internal teams from Information Technology to Pharmacovigilance to Compliance as well. We constantly work with IT for quick troubleshooting of system issues and new enhancements. We also collaborate with Pharmovigilance and Compliance to ensure that MYRPAP is conducted in a compliant manner.