Meet Noora, Key Account Manager in Malaysia
Tell us a bit about yourself
I’m 45, happily married, with one lovely daughter. Before joining Roche, I was working in the hospitality industry. 2017 marks my 20th year with Roche and it has been a wonderful journey. Growing with the company, experiencing the changes and seeing the achievements and the opportunities created for employee development, makes me proud to be part of Roche Malaysia. Not to mention, I’ve also been here to see more and more innovative products being developed, patients gaining access to these innovative products, and the positive shaping of healthcare policies.
In which Roche location do you currently work and what can you tell us about that location as a work environment?
Currently I’m at Roche Malaysia HQ in Bandar Sunway; Subang Jaya. It is strategically located. Bandar Sunway is a bustling township by itself. Bandar Sunway is well-connected to the cities of Kuala Lumpur, Shah Alam, Petaling Jaya and Klang via a network of highways, namely the Federal Highway, the Shah Alam Expressway (KESAS), the New Klang Valley Expressway (NKVE), the New Pantai Expressway (NPE), the North-South Expressway Central Link (ELITE) and the Damansara-Puchong Expressway (LDP). The township is also served by an urban-suburb rail link, the Subang Jaya Komuter station. Malaysia's first themed shopping and entertainment mall was also built here. One of the mall's most easily recognized designs is the Egyptian-inspired Pyramid with a lion "standing guard" at the entrance. The rest of the building is embellished in the monumental style, complete with pseudo-hieroglyphics decorating facades, along with numerous Pharonic statuaries. In the center of Sunway is the amusement park Sunway Lagoon, which has many different themed parks, including some of the biggest rides in Malaysia and a large water park. Sunway has also become known as a higher education hub, with two large universities in the area, namely Monash University Malaysia, and Sunway University, as well as other private colleges such as Sunway College, Le Cordon Bleu Malaysia and The One Academy, an accomplished art college.
Why did you decide to join Roche and why at this location?
I joined Roche in 1997. Even back then, Roche was known to be a reputable company. When the business unit structure in Roche moved to a more Oncology and Primary Care-focused structure, it helped form a sense of belonging and opened up endless opportunities to make a positive impact in patients’ lives. Ensuring patients have access to our innovative medicines is what drives and motivates me. I’m passionate and highly engaged in whatever I do and that paves the way for me to reach greater heights. Apart from wanting to make a positive change to patients’ lives, I’ve stayed in Roche for 20 years and counting because of the supportive and enthusiastic people I work with.
What is your current position at Roche?
I am currently the Key Accounts Manager in Roche Malaysia and my role requires me to establish a strong partnership between Roche and our Key Customers.
Working together with our customers to ensure patients have access to optimal treatment and understanding the different challenges and treatment perspectives according to each therapeutic area is what excites me.
How would you describe Roche as an employer?
Roche is a good company with strong heritage and a great future. Its vision, “Doing now what patients need next,” has deeply motivated us to strive for patient access to optimal treatment options and to make a positive impact in their lives.
In Roche, while practicing good work-life balance, employees are recognised for their contributions to patients and company and rewarded for their efforts. Roche truly is a fantastic place to work!
How would you describe the people working here?
An organisation is only as good as its employees. Roche practices diversity which further promotes a culture of collaboration. Everyone supports each other and we have transitioned from being just colleagues to being friends. The working environment is conducive because of a visionary team of leaders and highly motivated teammates. In other words, at Roche, we are family.
How is your job connected to “doing now what patients need next”?
We practice patient centricity in Roche. Always putting patients first drives my commitment in my daily work and ensuring a healthy partnership with our stakeholders. In my role, I ensure that our stakeholders are equipped with the highest skills and updated knowledge to ensure patients will always be given the best and effective treatments.