Assistant Manager - Compliance (China)

Malaysia, Kuala Lumpur, Kuala Lumpur

This position is 75% operational, 25% people management responsibility.

 

The main responsibility of the individual is to:-

  • Facilitate compliance reviews of travel and expense submissions with the objective of ensuring the company’s policies and external regulations (where applicable) are addressed appropriately during claim submissions.
  • Support day to day operations, ad hoc reporting and guidance of team member’s in addressing daily operational issues.
  • Ensure timely escalation issues/concerns to head of department and other relevant parties, where required.

Key Responsibilities

  • Defines compliance monitoring protocols and works closely with the Affiliate Compliance teams in highlighting key areas for improvements and supports the execution of the Compliance review activities pertaining to policy updates/changes.
  • Prepare monthly or ad hoc communications to affiliate(s) to address key performance indicators (e.g. number of claims reviewed, cycle time, reason of claims returns).
  • Provide guidance and ensure proper closure of all escalations from team members.
  • Ensure effective knowledge transfer/on boarding for sustainable development and sharing of best practices within the team.
  • Ensure quality and accurate delivery of services within agreed key performance indicators (KPIs) and as defined in the Service Level Agreement (SLA) and SOPs of the respective business sub-processes.
  • Team engagement activities - Assist and drive initiatives which are related to enhancing team engagements – i.e  Team building etc.
  • Support Manager in coaching Senior Analyst and Analyst on daily operations and workload management.
 
Key Responsibilities (Operational focused)
  • Responsible for assessing compliance of travel and expense submissions, against the Company’s Policies, Procedures and External regulatory requirements.
  • Participate in compliance program, projects and other ad-hoc tasks assigned by manager.
  • Clearly documents all compliance testing/validation activities in concur during claim processing.
  • Escalates issues and recommended resolution plans in a timely manner to the SSC line manager and affiliate (where required).
  • Prepare reports and training material on a periodic basis to address updates to the compliance monitoring process.