Local Vendor Manager

Netherlands, Woerden

The Local Vendor Manager is accountable for leading the local IQVIA Functional Service Provider (FSP) model and other Clinical Research Organizations (CROs), for outsourced studies, ensuring delivery according to the service agreements, and enabling and driving an effective relationship with the relevant CRO companies.


Main Responsibilities and Accountabilities:

  • Accountable for local oversight of the Roche-IQVIA FSP model to the quality, standards and competency level required.

  • Reviews, analyzes and reports Key Performance Indicators (KPIs) and performance metrics for IQVIA and their staff, ensuring proactive problem solving and continuous improvement.

  • Accountable for risk management, locally, of the FSP model CRO by close oversight and collaboration with internal and external stakeholders.

  • Ensures optimal performance and drives best practices, high performance and delivery; also provides proactive issue management and resolution through collaboration and effective partnership.

  • Ensures study team communication flow, roles and responsibilities are clear and followed as per Roche – IQVIA master agreement and local communication plan. And provides guidance whenever these are not followed or if adjustments are required.

  • Maintains and build a relationship with other CROs who perform activities under Roche sponsorship. In order to optimize study execution for outsourced studies.

  • Provides guidance to local study teams on ensuring IQVIA are provided with relevant portfolio/study information and related projected country requirements to ensure study requirements are met effectively in terms of resources, competency, skills and experience.

  • Leads all local partnership meetings with IQVIA, to align and oversee goals, training and implementation of continuous improvement. In accordance with all applicable local employment laws, ensures there is effective two-way communication/feedback

to support performance management discussions by responsible line managers.

  • Creates and maintains effective communication plans between Roche and CRO vendors at the local level. If working in a regional/sub regional setting, is responsible for following the regional/sub regional communication plan.

  • Responsible for cascading and distributing information to internal Roche stakeholders and to appropriate vendors.

  • Ensures effective resource management with the CRO counterpart, liaising with other CCO staff (Therapeutic Area Leaders, Resource Manager) as required.

  • Implements and maintains accurate service agreements/contracts. Ensures local delivery is aligned with the global Master Service Agreements (where in place).

  • Trains local Roche staff on the principles and procedures governing collaboration with CRO vendors.

  • Line management responsibilities for support staff.