IT Technical Support Specialist (LIMS / Healthcare Informatics) - Burgess Hill (West Sussex) - known internally as Product Specialist ICT

United Kingdom, England, Burgess Hill, West Sussex

Are you a biomedical scientist (BMS) looking for a change in career direction?

Do you have a strong interest in supporting pathology IT solutions?

Does a rewarding career with a progressive, high-tech business, excite you?


Due to business expansion, we are currently recruiting for an IT Product Specialist within the IT Services team, based at Burgess Hill. This is an exciting opportunity to join a dynamic team that are delivering IT Laboratory and point of care solutions as part of Technical Services department.


The IT Services team are responsible for customer IT solutions covering all business areas from Centralised Solutions with SWISSLAB (LIMS) and cobas IT Middleware, through to Point of Care IT solutions including cobas IT 1000 and POC Mobile cloud based solutions.   Paramount to delivery of these systems will be patient data integrity and all necessary information security management aspects.


The IT Services office based team is specifically responsible for first line customer support hotline, escalation of issues to global and training on Roche IT Solutions in Burgess Hill and on the customer site.


At a practical level, you’ll be responsible for co-ordinating software/hardware upgrades and be involved in site system design and implementations with colleagues in the field as the need arises.   Working with colleagues in the Sales & Marketing teams, you’ll also assist on tender submissions and product demonstrations and liaise confidently with third party companies to support the optimal Managed Laboratory Services provision.