Field Applications Specialist, Clinical Chemistry-Roche Support Network

United States, Illinois, Chicago

Roche provides integrated, high-performance analytical systems to optimize laboratory management from pre-analytical to post-analytical processes. We develop high quality solutions for diagnostics laboratories - from analyzers and test reagents to work-flow solutions. To maintain its leadership in technology and quality, Roche minimizes third party products with more than 75 percent of its assay portfolio developed and manufactured in-house. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are the reason for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Roche Support Network group is committed to providing industry-defining support to its customers. As a Field Applications Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical specialist for Roche assigned product lines, and provide valued service to your laboratory customers in an assigned territory.

As a Field Applications Specialist, Centralized Diagnostics you will:
• Serve as the Roche liaison and expert on all consultative, administrative and technical matters and resolve both routine and complex customer questions and problems involving Roche solutions
• Be responsible for the on-site installation, verification, calibration and/or evaluation of Roche equipment, applications and/or systems
• Perform instrument/product installations and evaluations in accordance with department guidelines
• Monitor equipment, product and system performance ensuring operational quality, and report issues to higher levels
• Complete product conversion installation, upgrades or patches and support as required
• Conduct on-site customer training for customers for assigned instrumentation, products and/or applications
• Support sales activities by promoting Roche products and identifying opportunities for new reagent channels
• Provide leads to sales team
• Identifies opportunities for competitive system consolidation or replacements.
• Establish and maintain a positive working relationship with customers. Determines customer needs and sets appropriate installation/evaluation expectations
• Maintain knowledge of assigned products and technologies.
• Document and process all service and customer account related reports, updates, and emails in a timely and professional manner
• Maintains contact with in-house technical support areas and management per policy
• Maintain expenses within departmental guidelines and controls inventory and all company property

Territory: Chicagoland area. Qualified candidates must currently reside within 45 miles of Downtown Chicago, IL.