Credit & Collection Support Specialist

United States of America, Indiana, Indianapolis

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Performs a variety of routine and some non-routine finance/accounting functions in support of the department including but not limited to account payables, account receivables, tax, recovery, collection and/or credit.  Analyzes, classifies, and examines financial data and records of transactions.

Knows and applies the fundamental concepts, practices and procedures of the particular field of specialization.  Significant on-the-job training or formalized education in specific area. Typically, the entry level into most professional job families.  Requires some evaluation, originality or ingenuity.  Work is varied and may be somewhat difficult in nature but usually involves limited responsibility.  Contributes independently or with a team towards a program or department goal or service.  Interfaces with external and internal customers and various department personnel.

The Opportunity:

  • Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
  • Performs/responsible for collection of customer past due balances.  
  • Coordinates activity with Corporate Credit personnel to complete risk analysis including Credit Scoring Models and resolve credit line availability issues. 
  • Researches issues within area of specialization (i.e. cash applications, receivables, payables, credit, and collection). Reviews and obtains approval of all orders placed in excess of established credit availability. Communicate orders on credit hold with customer, Sales, and Credit Management personnel along with action plan to resolve.
  • Follows established financial, accounting and credit policies and procedures to ensure quality and adherence to same.
  • Understands and implements all department policies, procedures, and processes in compliance with company auditing and best business practices.

Who you are:

  • Requires at least 2 years Accounting, Finance or related experience (e.g. account payable, account receivable, collections. credits, recovery, commercial leasing).
  • Demonstrated analytical skills and attention to detail
  • Demonstrated oral and written communication skills
  • Working knowledge of software applications such as MS Excel, Word, PowerPoint, Access
  • Ability to work independently

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in connection with the on-line application process, please email us at

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