Senior Application Specialist

Pakistan, Pakistan

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Job Description

This position is responsible for Smooth installation, Maintenance, training and troubleshooting of Roche systems at Roche standards for customer satisfaction.

  • Conduct operator training for end users after installation of instruments

  • Solve application / product problems efficiently and effectively.

  • Accompany engineer in installation and routine maintenance of instruments at customer site, if required.

  • Maintain/update products information promptly

  • Work closely with Service Engineer and Sales team in order to support sales effort, including pre-sales promotion

  • Coordinate customer evaluation of products

  • Conduct business as per Roche compliance and Behavior.

  • Other task assigned by line manager, time to time.

  • Documentation of all application related activities as per Roche standards.

  • Duly signed service report by customer

  • Escalate all PRI and PSI issues timely.

  • Attend / complete all requisite on-line and F2F trainings (Role specific, Safety Responsibility and Compliance) within specified time limit

  •  Identifies, collects and immediately reports all safety related information on Roche products to Local Safety Responsible as per Roche requirements and local regulations

Requirement

  • Bachelor’s degree in life sciences, Medical  laboratory technology, biochemical or equivalent is required

  • 3-4 years of experience in hospital diagnostic laboratory or in similar industry

Job Level:

Individual contributor