Independently complete the instrument installation.
Conducts initial customer training for instruments as per global standard.
Carry out preventive maintenance of systems to ensure optimal operation of instruments.
Provides technical support include repair or troubleshooting of instruments at customer site and assist peers in technical issues when required.
Clearly explain service work and result to customer.
Coordinate with engineering, customer service, and other personnel for problem resolution to expedite repairs.
Proficiently use the tools such as Rexis (Aurora), Grips and improving the service skills by continuous learning.
Other tasks or projects assigned by line manager
Documentation of all service related activities as per Roche standards.
Document duly signed service report by customer
Escalate all PRI and PSI issues timely.
Bachelor’s degree in Bio Medical, electrical, electronics, science, or computer engineering.
DAE in Electronics or Bio Medical
3 to 4 years of experience as a biomedical Engineer or in medical device industry.
Should be customer oriented
Can work independently and also as a team player
Compliant with Roche corporate values of integrity, courage, and passion.
Committed to excellence in service
Flexible in working and travelling
Energetic, initiative and result oriented
Good interpersonal skills
Basic IT knowledge
This role will be based in Multan
Job Level:Individual contributor