Senior Service Engineer

Pakistan, Karachi

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Job Description

  • Independently complete the instrument installation.

  • Conducts initial customer training for instruments as per global standard.

  • Carry out preventive maintenance of systems to ensure optimal operation of instruments.

  • Provides technical support include repair or troubleshooting of instruments at customer site and assist peers in technical issues when required.

  • Clearly explain service work and result to customer.

  • Coordinate with engineering, customer service, and other personnel for problem resolution to expedite repairs.

  • Proficiently use the tools such as Rexis (Aurora), Grips and improving the service skills by continuous learning.

  • Other tasks or projects assigned by line manager

  • Documentation of all service related activities as per Roche standards.

  • Document duly signed service report by customer

  • Escalate all PRI and PSI issues timely.

Requirement

  • Bachelor’s degree in Bio Medical, electrical, electronics, science, or computer engineering.

  • DAE in Electronics or Bio Medical

  • 3 to 4  years of experience as a biomedical Engineer or in medical device industry.

  • Should be customer oriented

  • Can work independently and also as a team player

  • Compliant with Roche corporate values of integrity, courage, and passion.

  • Committed to excellence in service

  • Flexible in working and travelling

  • Energetic, initiative and result oriented

  • Good interpersonal skills

  • Basic IT knowledge

  • This role will be based in Multan

Job Level:

Individual contributor