Workplace Strategy Partner, CMG + Partnering Groups - Site Services

United States of America, California, South San Francisco

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The CMG Workplace Strategy Partner is the trusted advisor to our Commercial, Medical & Government Affairs (CMG) organization to develop creative solutions that use real estate to assist in business challenges. In addition to supporting CMG, this squad also supports a large portion of our Partnering Groups (Legal, People & Culture, Procurement, Corporate Relations, Diversity Office, Finance and some Site Services groups). They are part of a client-focused squad--collaborating with a change management specialist and space planner--tasked with defining and delivering innovative designs and uses of our built environments. 

Collaborative Focus and a Partnership Mindset: To deliver the best solutions the Workplace Strategy Partner will assure integration of services within Real Estate & Workplace Effectiveness (RE&WE), Site Services and other business partner functions. This position will require a high degree of customer engagement with excellent facilitation and negotiation skills. They will partner with clients to develop the most effective short and long term options with efficiency and effectiveness in mind. Additionally, this position will assess, analyze and evaluate space needs, and partner with our Head of Campus & Scenario Planning to maintain occupancy campus plans to support the RE&WE team’s objectives.  He/she/they must work well in a collaborative team, have a seek-to-understand mindset, and have proven ability to influence and drive change.

The ideal candidate:

  • Is good at promoting an idea or vision: persuading

  • Expresses ideas fluently and eloquently

  • Listens well

  • Establishes strong collaborative relationships

  • Has exceptional executive presence and builds strong client relationships 

  • Is politically adept and understands how to navigate a complex organization

  • Seasoned strategic consultant; experienced in leading cross-functional teams and managing complex design and construction projects in a variety of office environment types, including activity-based workplaces 

  • An expert in physical space tools and philosophies that impact workplace effectiveness

  • Is goal-directed, persistent; driven to achieve objectives

  • Can effectively coach colleagues and help others develop expertise and skills

  • Has fun with their work and is a positive presence in their teams

The CMG Workplace Strategy Partner will lead, act and live our Roche Pharma Operating Principles in all aspects of work. Our Operating Principles are:

  • I put the patient first, always
  • I follow the science
  • I am obsessed with meeting customer needs
  • I radically simplify and prioritize for impact
  • I act with urgency
  • I act on behalf of the whole company, not just my team
  • I am accountable
  • I am inclusive
  • I build our reputation
  • I have a growth mindset
  • I build a culture of trust

Flexible Working: As a RE&WE team, we embrace flexible working and have adopted common agreements that allow for our people to work both at home and on campus. This position is based in South San Francisco, California and our Workplace Strategy Partners are expected to follow the work and be on campus as client needs and responsibilities dictate. 

Responsibilities: 

  • Serves as an advisor to client’s senior management on significant planning activities (up to approximately 4,000 employees within their client groups) 

  • Through client interviews, leadership interactions and collaboration, defines the clients’ desired business outcomes and works to use the work environment to help enable those outcomes 

  • Bring forth both short term and long business objectives in order that RE&WE will have a clear directive with scope, criteria and expectations. 

  • Develops options and business case proposals for complex problems requiring the regular use of ingenuity and innovation 

  • Forecast long-range space required to support client business plans (approx. 1-3 years)

  • Evaluate client requests to ensure that space changes are in alignment with long-term occupancy plans and utilization targets

  • Supports all Real Estate & Workplace Effectiveness initiatives and program development

  • Develops and applies space policies and guidelines to client requests and projects

  • Drives continuous enhancements in client service and contributes the development of new processes

  • Maintains a deep understanding of client business and adjacency needs

  • Responsible for periodic client reviews on behalf of entire RE&WE Team

  • Partners across Site Services to ensure that space requirements are planned and executed on timelines needed to support the client

  • Provide guidance to Space Planners associated with their projects and clients 

  • Stays on top of in industry best practices and workplace strategy trends 

  • In partnership with the CMG & Partnering Groups Workplace Integration Partner, is responsible for social, technology and spatial components of all office-based work environments for CMG and Partnering Groups; guiding the business in adopting new types of spaces, technology and behaviors to work more effectively in a mix of work settings.

  • Continuously researching, prototyping and evolving work environments to support business transformations and anticipate the needs of the business. 

  • Collaborate on CMG & Partnering Groups locations within the campus plan with the Head of Campus and Scenario Planning.  With the Head of Campus and Scenario Planning, review and approve of gRED office space blocking plans for multi-campus or site level projects.

  • Leadership and accountability for all Real Estate and Workplace Effectiveness solutions for CMG and Partnering Groups across campus.   

  • Leverage RE&WE Site Services partners for subject matter expertise.

Requirements:

Client/Account Management and Consulting Expertise

  • Extensive experience owning client relationships/accounts. 

  • Listens intently, astute at understanding client needs and identifying creative solutions within budget and other key parameters. 

  • Thinks strategically and proactively and understands implications and risks associated with recommendations.

  • Extremely effective at prioritization and triage across multiple clients and projects simultaneously.

  • Exceptional communicator with senior leaders and employees. Demonstrates courage in influencing at all levels and preventing escalations. 

  • Exceptional presence--presents with clarity and impact.

  • Strong facilitation skills, especially leading cross functional matrixed teams.

  • Successfully led large-scale changes and engages key stakeholders effectively, including those who resist

Space Planning and Workplace Behaviors/Technology Expertise

  • Demonstrated experience developing options and business cases to advance innovative space solutions and meet customer needs (including adjacencies).   

  • Skilled at soliciting business drivers from customers and industry trends—and forecasting multi-year space strategies that support the client needs in the context of a larger campus plan and utilization targets. Ideal candidates will have experience with the implementation of a variety of work environment types.

  • Brings best practices, knowledge and experience in adoption of new behaviors and technological practices related to collaboration and future of work.

  • Ability to manage scope, schedule, budget, utilization targets and key metrics.

  • Understands the human dynamic of change—and can enlist deeper experts in support of client needs.  Sensitivity to people implications and helping people through adopting new ways of working.

People Management and Team Leadership

  • Experience partnering effectively with architects, design and construction, program managers, ergonomics experts and socio-tech consultants. Skilled at providing direction and influencing where needed.

Culture Fit

  • Highly collaborative; team player and particularly effective partnering with peers in Site Services and a range of levels within the client groups.

  • Organizational savvy and high degree of emotional intelligence. Remains composed even under stress. Creates confidence and calm within a "dynamic" system and unchartered waters.

  • Exceptional customer focus and proactive orientation. Leads and influences versus taking orders. Gifted relationship builder. Anticipates client needs.

  • Passion for creating an environment that allows people to do their best work and leverages technology to create more choice for where and when work gets done.

Other Qualifications: Education, Experience, Knowledge and Skills:

  • 12-15 years of experience in a related field

  • Bachelor’s Degree in Architecture, Interior Design, Facilities Management, Business Administration or related field

  • Advanced in data analysis and reporting

  • Proficient in Google suite

  • This position is not eligible for relocation.

Job Level:

Individual contributor