Sales Executive - Emerging Market

Vietnam, Ho Chi Minh, Ho Chi Minh

de fr es ru tr it pt zh ja

Essential Duties and Responsibilities:  

  • Manage existing Accounts actively to ensure long-term partnership and customer satisfaction pro-actively

  • Develops new accounts with proper and close follow-up of sales opportunity

  • Develops and maintains good customer relationships with important and relevant personnel

  • Ensure proper and detailed projects planning for assigned territory for all market segment

  • Pro-active and creative problem solving in managing customers’ complaint by proper investigation and close follow-up in resolving issues (eg: product deliveries/application troubleshooting)

  • Project Manager Role for projects planning and implementation (eg: on-site upgrading of analyzers)

  • Prepare Quotes, gets orders, prepares sales proposal and contracts for customers

  • Co-ordinates with Distribution partner /Third Party to better serve customers

  • Ensure timely and proper information gathering from customers for tenders opening as means to secure the deal

  • Provide feedback on customer needs and manage customers’ expectations pro-actively

  • Calls on customers to inform about Roche Diagnostics products/services, and explain characteristics, clinical background/ implications and clinical studies conducted with the products

  • Promotes, displays’ and/or demonstrates product to customers with the objective to close deal

  • Work closely with Professional Service team to deliver the post-sales service for the maximum customers’ satisfaction.

  • Conducts sales activities according to promotional strategies/initiatives set by the Business Areas and/or Marketing Team

  • Compiles customer database/information/market surveys for use as sales leads

  • Source and collects competitive intelligence and competitor information and reports to management

  • Assist to conduct Basic Operation Training for all products whenever necessary

  • Assist and provide guidance to Account Representative for all the above

  • Assist District Sales Manager in relieving their duties whenever necessary

  • Willing to travel on a high frequency to develop/support hospitals/healthcare centers in provinces

  • Other duties may be assigned by the management

Career development for this position:  

  • This position will give you the opportunities to learn and the business and the cutting edge practices of leading MNC company with experiences to apply them for local business development. 

  • Roche can provide the wide variety of career development opportunities both domestically and internationally.

Education and Qualification:  

  • Bachelor in Health/Science

  • Multi-national companies in a Pharmaceutical industry with sales experience at least 3 years is preferred

Other skills & abilities 

  • Computer skills: Microsoft Office (Word, Excel, Powerpoint, etc.)

  • Effective Communication Skill 

  • Good interpersonal Skill

  • Creative Problem Solving and Negotiation Skill

  • Customer Complaint Handling Skill

  • Time Management Skill

  • Leadership Skill

Compliance and Safety Health & Environment

Conduct business in full compliance with Roche Code of Conduct, Roche Behavior in Business, Roche guidelines on Safety, Health & Environment (SHE) and Behavior in Competition as well as Roche Values & Leadership Competencies