Global Learning Customer Lead - Event Management

Hungary, Pest, Budapest

de fr es ru tr it pt zh ja

We are looking for You to join Roche and our Roche Services & Solutions Center in Budapest. 

Roche is a global healthcare company - founded 125 years ago in Basel, Switzerland, offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. We are continuously expanding, looking for new talents and supporting remote working during these unusual times. 

Your health and safety is of paramount importance to us, therefore we are currently conducting web-based interviews and our onboarding process is also running in a virtual setup.

What we do:

The Global Learning Services (GLS) department brings its purpose to life by providing our colleagues worldwide with integrated training solutions tailored to their needs. The GLS teams deliver customer service and advisory support to Learning Experts and business partners on global learning / training systems and processes, ensuring end-to-end process completion and training compliance across Roche. Join us now and be part of our unique transformational journey: we are building a global P&C/HR Center of Excellence by bringing in talented HR professionals in order to cover complex and challenging HR functions and areas.

Your day to day responsibilities are:

The Global Learning Customer Lead - Event Management is responsible for the accurate and timely delivery of Learning Services support with end to end accountability across Roche for Event Management globally (across Americas, EMEA, APAC). You have team members across all GLS including potentially the Indianapolis, San Jose, Budapest and Kuala Lumpur sites. As a Team Lead, you are responsible for end-to-end customer ownership for processes relating to Global Learning Services Event Management support and to ensure the daily operations of your Event Management teams. You have significant interactions with business stakeholders, development Program Managers, as well as Learning Experts and/or Business Partners, P&OG Chapter, senior business leaders, external vendors and/or various other internal stakeholders both locally and globally to understand stakeholder needs, optimize processes, align and harmonize system requirements and processes and drive required change management across the entire customer group. You provide direction to subordinate managers and/or high level individual contributors and have responsibility for a broad functional area with multiple teams and service areas. You have full discretion on all employment decisions for department staff including hiring, training, development, performance management and progressive disciplinary actions.

As a qualified Leader, you are:

  • Establishing strategic plans, objectives, policies for your unit and wider department

  • Managing the unit's budget and all assigned resources

  • Building, leading and managing strong and collaborative teams based on identified People Support Solutions core and functional competencies as well as Roche values

  • Creating a safe and positive team environment and ensuring that the teams demonstrate the right mindset and attitude

  • Being a role model, leading and facilitating people processes in line with Roche Leadership commitments, People Practices and policies

  • Driving employee retention, engagement and talent management, coaching team members regarding their individual development and career plan

  • Through frequent check-ins, ensuring that ongoing dialog occurs on the topics of Career, Capabilities, Connections and Contributions; and developing the team members’ knowledge, skills, competency, etc.

  • Ensuring consistent and reliable service delivery for customers serviced

  • Seeking, identifying and driving continuous improvement activities/projects and service enhancement

  • Developing and managing strong partnerships with key internal organizations and stakeholders

  • Serving as a strong partner of key stakeholders within the P&OG Chapter as well as partners across the business to ensure an ongoing evolution of trust, co-creation and fulfillment of their needs and those of our patients

  • Serving also as a strong partner with the Global Learning Center of Excellence across the network and respective BPMs to understand strategy, direction and specifics of programs and plans

  • Applying data analytics & reporting based on received customer queries/questions, to provide Learning insights to business & Learning community for proactive policy/program design/review, end user behavior change and improved employee relationship management, etc. 

  • Ensuring transition plans, as developed by the program organization, are feasible and lead to the desired business results.

  • Ensuring success of the the "build side" of the transition plan through appropriate resource planning, staffing and provision of necessary site and other functions supporting services

  • Collaborating with peers within region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers

  • Achieving our People Support Solutions vision by driving global consistency through collaboration, ensuring global standards are effectively implemented and lived in the regional network.

What can you bring to our team: 

We are looking for someone who is self-motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. Furthermore, you have:

  • Growth & continuous improvement mindset, coupled with strong business acumen and an understanding of servicing impact

  • Customer centricity, end-to-end accountability, excellent service management, problem-solving and communication/negotiation/influencing skills

  • Strong leadership competencies, change management skills and demonstrated success in global stakeholder management

  • Creative and proactive leadership style and a coaching mindset (empowering, enabling, facilitating accountability, encouraging collaboration, experimentation & continuous learning)

  • Ability to exert influence to create positive cultural change

  • Ability to influence and work with key stakeholders to partner in achieving our strategy

  • Experience in a shared service center, with a proven track record leading regional or global service delivery teams, leading leaders, preferably in an Learning/HR services environment (7+ years)

  • Knowledge of local specific HR laws and regulations is preferred

  • Experience in Event Management is highly preferred

  • Experience in Learning processes and systems (eg. Cornerstone or other cloud-based learning management solutions) is an advantage

  • Bachelor’s degree in Management, Human Resources or a related field

  • Fluent in English.

In exchange we provide you with:

  • Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career. 

  • Excellent benefits & flexibility competitive salary and cafeteria package, annual bonus, Loyalty & Parental Leave, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice, and its conditions can be tailored for employees according to needs. We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

  • A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.