Trilingual Procurement Team Lead

Costa Rica, San Jose, San Jose, Costa Rica

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Primary responsibilities

The Procurement Team Lead is responsible for coordinating all the activities of the Procurement team and ensuring all Purchase Order creation and maintenance activities are performed accurately and in a timely manner. The Procurement Team Lead is responsible for each member of the Procurement team and will make sure that tasks are carried out in an efficient, effective way. The Procurement Team Lead will ensure that all necessary infrastructure and capacities are in place and knowledge is built up and shared within the team and potential issues are detected and solved timely. It is the Team Lead’s responsibility that service execution by the Procurement team runs according to defined performance levels and in compliance with SOPs/DTPs. The Procurement Team Lead will represent the team in RSS-internal workshops as well as cross-RSS meetings and is involved in escalations, if needed.  The role is responsible to gather, filter and forward relevant information from the team towards management and vice versa. Also, this role will decide and manage the involvement of the Buyers on various project activities, if needed.

During every day work the Procurement Team Lead will interact with all of the Procurement Team members and with the D2P Manager to ensure alignment and objectives are being met.  The Team Lead will be responsible for Developing each team member and providing Managerial oversight.   The Team Lead will be responsible for coordinating knowledge sharing efforts within the Procurement support areas.

Administrative/ supportive accountabilities

  • Team coordination: Coordinating the daily work of the team members, providing them guidance and relevant information, if needed (e.g. contact data to locations).

  • Recruitment: Initiating the recruitment process with HR by providing necessary information to HR and monitor the recruitment activities. Participating in the interviews and making recommendations for the right candidates. Onboarding the new colleagues and tracking the training execution by other roles. 

  • Performance monitoring and development of team members: Setting up goals for the team members, frequently evaluating individual performances and providing feedback to the individuals to motivated them. In case performance of an individual is not sufficient initiating necessary measures (e.g. change of teams).

  • Covering administrative HR topics: Tracking and approving vacation, holiday planning, sick leave and balancing workload in the case of a team member’s absence.

  • Leadership: Coach and motivate members of the team by creating a friendly and trustful team-work environment. If necessary, solving inter-personal issues within the team or with other team-members and escalating to line managers.

  • Involvement in project work: Gathering information of the RSS relevant for the team (e.g. Ticketing tool adjustments) and forwarding to p2p business support members to address items. 

  • Innovation: Collaborates with team members, managers and directors to identify and implement process efficiencies and quality improvements.

Education, experience and skills


  • 5+ years’ Procurement operational experience.

  • 2+ years’ experience as Procurement Team Lead or Supervisor

  • Excellent MS Office knowledge.

  • Demonstrated problem solving skills.

  • Excellent written and spoken command of Spanish, English and Portuguese

  • Excellent communication skills to varied stakeholder audiences.

  • Team player with demonstrated strong interpersonal skills and ability to motivate colleagues.

  • Service orientation.

  • Strong collaborator in a multi-cultural environment.

  • Experience in multi-national project environments.

  • Ability to operate in fast-paced and multi-tasking environment, manage various deliverables, and prioritize to achieve results and meet deadlines 


  • Experience in Shared Service or Customer Service Centre.

  • Project management experience.

  • Experience with Procurement systems e.g. SRM.

  • Understanding of (Roche’s) Procurement and A/P processes.

  • SAP Experience