Commercial Contract Lead (Customer-Facing) - SK/MB
As a Commercial Contract Lead, you are a passionate customer-centric individual who enjoys meeting with customers face-to-face, and you are as charismatic as you are analytical. You balance your financial expertise with your strong business acumen, and act as a partner to our leading customer accounts.. The Commercial Contract Lead is part of a regional squad that supports a province(s) across our in vitro diagnostics portfolio. Guided by your knowledge of the public tendering process you will be the face of Roche to the key account CFO/CPOs/Procurement Leaders in the Province(s). You will use your financial acumen to provide operational support (bid creations, public tender responses, contract management & monitoring) to the squad and provincial customers. You are a skilled negotiator and are committed to active listening to determine ways to deliver shared value.
What you’ll do
Proactively visits customers on site and establishes relationships with Procurement Leaders in key provincial accounts and owns the customer experience for Commercial Contracting (contract life-cycle management, value-creation, total-cost of ownership)
Collaborate with the sales team to support deal creation & monitoring across all key provincial accounts including the preparation of proposals, quotes & total cost of ownership models.
Support the achievement of regional squad objectives by ensuring the production of accurate and timely contract & pricing information, including analysis and trending reports.
Identify new business opportunities (based on RFP websites & customer/prospect interactions) and potential business at risk. Highlight these for the regional squad, suggest, and implement corrective actions and strategies based on in-depth knowledge of the account and their procurement goals (i.e. value-based procurement) & contract performance analysis. Recommend performance improvement strategies to impact outcome of the contracts.
Scans the business landscape for trends, issues and opportunities to create value and opportunities for the company.
Provides Insights on provincial performance & makes recommendations to drive profitable growth
Active member of the Commercial Contracting Chapter, engaging in best-practice and industry knowledge sharing.
What you’ll need to be successful
Bachelor's degree in Business
Minimum 5 years of contracts and tendering experience.
Prior customer-facing experience, and strong interpersonal skills and confidence around senior-level buying influencers
Highly proficient in Microsoft Excel
Experience on SAP an asset
Knowledge of the Diagnostics Industry (laboratories) an asset
Proven ability to manage priorities
Ability to work under pressure with tight deadlines
Must be located in the provinces to be served
Ability to travel (25% of time)