Internship in User and Customer Experience Insights

Switzerland, Zug, Rotkreuz

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We are looking for a User Experience and Customer Experience Insights Intern to be part of the global Diagnostics User Experience Team (DIA UX) working on the transformation of user and customer experience in healthcare. The global Diagnostics User Experience Team at Roche Diagnostics is a team of 50 researchers and designers from diverse backgrounds driving human centered design in innovation and product development projects across the business. 

Key responsibilities

  • Assisting with user research and usability testing 

  • Collaboratively translating user research into powerful insights that impact design and business decisions

  • Communicating powerful insights to business stakeholders through written, visual and prototype forms

  • Working on service blueprints, customer journeys, and rough prototype mock-ups

  • Designing and executing user research studies e.g. qualitative research study  - choosing methodology, formulating hypotheses, defining user groups, target countries, data collection in form of interviews and observation, tracking and processing data - in collaboration with a product team

  • Documenting research results for actionable insights and stories for design and product teams. Creating research reports and distributing user insights into the organization

Who you are

  • You are currently enrolled as a student or have recently graduated (within the last 12 months) in Visual Communications, Graphic Design, Human-Computer Interaction, UX Design, Psychology or a combination of design and social science

  • You have basic knowledge of and a big interest in UX methodologies

  • You have at least basic skills in using Adobe tools

  • You are passionate about design and technology and translating research learnings into design and product decisions

  • You hold curiosity about people and their problems to identify solutions

  • You understand the needs of stakeholders and their mindset

  • You are able to communicate visually and verbally

  • You are fluent in English

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Start date: Beginning of September 2021

Workload: 100%

Duration: 6 Months (with possibility to extend for 6 months)