We are looking for you to join Roche and our Services & Solutions Center in Budapest.
Roche is a stable and innovative biotechnological company offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. This is the reason why we are continuously expanding, looking for new talents and supporting remote working during these unusual times. Your health and safety is of paramount importance to us, therefore we are conducting web-based interviews and our onboarding process is also running in a virtual setup.
What we do:
The People Support Solutions (PSS) department brings its purpose to life by providing our colleagues worldwide with integrated HR solutions tailored to their needs. We are a team that works very closely together to ensure good employee relations, anticipate our customers' future needs, and proactively develop solutions. Join us now and be part of our unique transformational journey: we are building a global P&C/HR Center of Excellence by bringing in talented HR professionals in order to cover complex and challenging HR functions and areas.
Your day to day responsibilities are:
As a People Support Specialist (AskHR) you are part of a dynamic, vivid and spiritful Tier 1 PSS team supporting the EMEA region. This team is the first point of contact for all HR-related inquiries and services for all Roche people (employees, candidates, contingents, retirees, managers, HR stakeholders, etc). The team delivers customer service and advisory support to HR and business partners on global HR systems and processes, ensuring end-to-end process completion in line with our customer-focused principles.
As a qualified expert, you are:
Providing Tier 1 support, insight and explanation on HR systems as well as advisory and administrative activities in the area of HR business processes and employee lifecycle events (eg. hiring/onboarding, employee changes/moves, payroll & personal data changes, terminations & offboarding, etc.)
Providing customer service on HR related activities, such as inquiry resolution, request management, and troubleshooting
Supporting the embedding of the new ways of working, actively participating in the development and implementation of continous improvement initiatives
Developing and managing key stakeholder relationships in a proactive and customer outcomes focused way
Building relationships with HR colleagues within the PSS and P&C organization as well as with customers to ensure ongoing service delivery effectiveness.
Behaving as role model to team members, showing positive and flexible attitude.
What can you bring to our team:
We are looking for someone who is self-motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. Furthermore, you have:
Strong customer centricity, end-to-end accountability, problem-solving skills, growth & agile mindset in ambiguous situations
Multi-cultural acceptance, ability to work in a fast-paced and changing environment
Experience in service delivery or customer care environment (experience in the HR Operations / HR Services area is an advantage)
Fluent in written and spoken English.
In exchange we provide you with:
Development opportunities: free language courses, a wide range of training & learning opportunities, long-term career opportunities, lateral and vertical career moves, exciting projects & assignments, etc.
Excellent benefits: flexibility (home office days after your probation period), competitive salary and cafeteria package, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, Themed Holiday party, people-focused company culture, annual bonus in March, etc.
We offer you a great opportunity in a truly international work environment with high-profile colleagues and excellent in-house learning and networking opportunities, plus the opportunity to make your mark at Roche. We will make sure your daily work will make an impact and you will be able to learn a lot along the way.