Customer eXperience Operations (CXO) Specialist

Malaysia, Selangor, Petaling Jaya

de fr es ru tr it pt zh ja

Your key responsibilities will be:

  • Providing first level support for software and hardware incidents and service requests for MAC, Windows and Google environments via multiple channels (e.g. by telephone (5%), chat (5%), email (30%), self service portal request (60%))

  • Learning and sharing knowledge in different forms, from contributing with articles in the  Knowledge Database up to delivering trainings or facilitating forums

  • Giving your best to represent the End Users’ needs and issues, escalate situations as required

  • Keeping them informed on the status of their request and guiding for their best satisfaction and productivity

Roche is an equal opportunity employer.

Information Technology, Information Technology > IT Infrastructure and End-User Services