Laboratory IT Workflow & Migration Specialist (Temporary Contract for 2 years).
Global Customer Support (GCS) is the global organization responsible for technical services in Roche Diagnostics Division. Approximately 500 GCS co-workers are building a worldwide network of support and training centers, which educate and provide assistance to local and regional service staff in the Roche Diagnostics affiliates and its external distributors.
We are looking for Laboratory IT Specialists for the migration of our cobas IT Middleware Solutions. In this very versatile position, you will enable and accelerate the migrations to cobas infinity 3.x and cobas infinity POC IT solutions in close collaboration with our regions and affiliates. This migration of legacy IT solutions represents the starting point to facilitate the future evolution of Roche IT solutions.
Responsibilities of the position:
For the selected migration projects,
Execution of migrations and new installations (remotely or on-site) in alignment and close collaboration with the local affiliates
Contribution of positive feedback loop and to continuous improvement by evaluating the effectiveness of migrations
Contribute to the requirements packages for Tools, Processes, and Products
Contribute to constant knowledge flow by sharing best practices combining knowledge from medical laboratories and their workflows / process with product knowledge
Provide technical product support and expertise to our local affiliates for our laboratory information solutions (remote or on-site)
With your knowledge of laboratory workflows, you understand customer needs and build a bridge between customer and technical departments like development and 3rd level support to ensure fast resolution of customer requests
Maintain contact and communication with our local affiliates with the objective to achieve a high standard of customer satisfaction
The following qualifications are required to be successful in this role:
Bachelor degree in IT or education as Lab Technician with IT background for several years or equivalent professional work experience
Minimum 2 years of experience in Lab Organization (Medical Lab Technician, Lab Manager) and Hospital, IT Networks, Interfaces, and Database
Minimum 2 years of experience in service & support for IT products
Strong communication skills and proficiency in verbal and written English is essential
Explicit problem-solving attitude as well as experience with working in a customer-oriented way in an interdisciplinary environment
Working in a customer-oriented and international environment motivates you and you are open to international travel (~20%)
No relocation expenses.
Roche is an equal opportunity employer.
Roche is an equal opportunity employer.Customer Support, Customer Support > Technical & Application Support