Plans, develops and coordinates in-house technical product training curriculum, and specific course content, for technical field and in-house technical support. Designs training delivery methods to ensure overall effectiveness of the learning experience. Assesses measures and analyzes training effectiveness, and makes adjustments in training curriculum, content or setting as necessary. Prepares lesson plans relevant to training materials. Analyzes course evaluation and participants’ job performance in order to assess effectiveness of training sessions and to implement suggestions for improvements. May provide direction to the Trainers and/or Specialist. Consults with the department leadership regarding training needs and training effectiveness.
Specialized and in-depth comprehensive knowledge and experience in a particular field, or business area. Duties are varied and complex often involving research, analysis and solution development. Provides direction on issues of area of expertise and assist department leadership in setting strategic direction. Typically a higher level professional position. Requires the regular use of originality and ingenuity.
Responsible for the delivery, maintenance and evolution of technical training material.
Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
Designs, develops and delivers technical skill training courses for customers and internal technical staff (i.e. field & in-house technical) on company products (i.e. equipment, hardware, reagents, information systems).
Develops test, visual aids, workbooks, handouts, multi-media, power-points and other training aids using sound instructional design methodology. Prepares lesson plans including training methods. Designs course outlines, and trainer notes. Instructs participants in a variety of settings including field, laboratory, classroom lectures and/or group sessions. Responsible to train the trainers and certifiers in the delivery of the training materials.
Establishes objectives for, and develops criteria for evaluating the effectiveness of the technical training activities. Makes modifications as necessary to ensure the training meets the educational goals. Integrates the technical content into the training program, translating the complexity of the materials into understandable training curriculum.
Interacts with department and business area leadership to develop educational goals, and technical specifications for course content. Partners with management and internal technical resources (i.e. field engineering, sales) to ensure programs/materials are relevant and have business focus. Develops a process to define and evaluate technical training/skill needs. Partners with management to build a comprehensive curriculum that addresses both short term and long term needs/goals.
Keeps abreast of training and development research; adult learning theory, and new materials, methods and techniques. Identifies best practices associated with adult based learning objectives. Serves as a resource to lower levels and departments on how to most effectively use learning methodologies and technologies to develop instructionally sound training programs and materials.
Some travel required, up to 10%
Who you are:
BS/BA in a technical/scientific field or equivalent education.
3 years of technical work experience. (clinical laboratory, hospital, medical device manufacturing, pharmaceutical, military).
Thorough understanding of quality system regulations and ISO standards.
Experience with curriculum development, course design, and training effectiveness.
Strong knowledge of training practices and principles and methods.
Excellent verbal and written communication skills
Strong presentation and meeting management skills.
Excellent problem solving and decision making skills.
Field engineering & sales experience
Multi-modal and E-learning curriculum development experience
Agile, Growth mindset
This is a campus-based role in Indianapolis, IN
Relocation will be offered