Advisory Lead APAC

Malaysia, Selangor, Petaling Jaya

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The Role

This position leads the People Support Solutions (HR Services) advisory organization in the region to support employees, leaders and the broader People & Culture (HR) organization.  The advisory teams drive consistent and efficient delivery of end to end solutions which need more immediate or short-term guidance and value creation.

The advisory teams will consist of trusted partners in all aspects of People & Culture (P&C) generalist areas (e.g. business partnering, people relations, talent acquisition, etc.).  The advisory teams will partner together globally to provide fast, reliable and end-to-end solutions to employees, leaders and other P&C colleagues, while staying closely connected and collaborating with other experts in their respective chapters.

Role Description

Leadership, People and Culture

  • Builds and shapes advisory organization for the region in partnership with other region leads. 

  • Role models and advocates the new P&C operating model and networked ways of working across chapters - all with a view for delivering great customer experiences. 

  • Implements, leads, or sponsors projects and strategic initiatives across P&C for areas in scope.

  • Plans, directs, and coordinates activities to support regional business needs, ensuring alignment with internal stakeholders both regional & global.  

  • Acts as the escalation point for advisory related topics.

  • Ensures that ongoing dialog occurs on the topics of Career, Capabilities, Connections, and Contributions through frequent check ins

  • Builds an engaging culture to both attract and retain top talent. Coach team members regarding their individual development and career plan and ensure succession plans are in place that provides continuity beyond the transformation program timeframe.

  • Responsible for team`s compensation management, including yearly bonus distribution and salary increase.

Service Delivery

  • Ensures alignment and execution of established policies, procedures and global P&C initiatives. Ensures compliance of all P&C practices within legislative requirements and established standards and guidelines by building a broad knowledge base on regional approaches and connecting with global P&C colleagues. 

  • Ensures full ownership and leadership of incoming requests, prioritization and solution implementation to provide P&C consultation with a connected and caring approach. 

  • Analyzes data and shares insights with leaders and recommends innovative solutions based on the P&C decision principles that support the culture, strategic direction and resources.

  • Ensures consistent and reliable service delivery for customers serviced. Responsible for customer satisfaction within area of responsibility

  • Manages the budget of the team

  • Develops and manages key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.

Cross-Functional Collaboration

  • Collaborates with peers within region and globally to ensure the PSS network provides consistent and effective services to our customers:

    • Global and local PSS teams

    • People & Culture Chapters

    • Global and local Vendors

    • Other enabling functions, e.g. FA, Procurement, IT etc to ensure the solution implementation or improvement;

  • Achieves our PSS vision by driving global consistency through collaboration. In partnership with other P&C Chapters, ensures that global standards are effectively implemented and lived in the regional network.

  • Partners with other People Support Solutions leaders and operations teams to effectively achieve this.

Who You Are

In this role, you will be working with stakeholders from various functions and across levels within the organization. Your team may not physically be in the same location as you, therefore your ability to work across borders and to lead virtually is important.  Strong leadership competencies and demonstrated success in change management are also critical. 

Furthermore, you bring the following skills and competencies:

  • We are seeing an individual with 8+ years of related experience in HR functions of multinational companies and 5+ years of people leadership experience

  • Experience leading a geographically dispersed team preferred

  • Fluent in English required, additional languages will be a plus

  • Strong customer orientation with proven experiences in service delivery management, HR process design or employee administration

  • Pragmatic approaches to deal with complex requests

  • Familiar with all HR areas and the operating model 

  • Demonstrated ability to understand and value business needs in order to provide People & Culture related consultation, diagnostics and fit for purpose solutions. 

  • Experienced in utilizing and analysing People & Culture related data to make critical business decisions which support the strategic direction of the organization in terms of culture/behavior change.

  • Demonstrated experience managing and supporting change initiatives.

  • Ability to credibly represent our People & Culture and People Support Solutions vision and strategy and “the why” behind it.

  • Ability to influence and work with key People & Culture stakeholders to partner in achieving our strategy. Ability to exert influence to create positive cultural change.

  • Proven track record of being able to deliver in a matrix organization.

  • Ability to work independently in a fast-paced environment and to handle multiple, competing priorities.

  • Ability to thrive in an ambiguous and multicultural environment working across borders.

  • Experience effectively working in a matrix organisation across geographies and divisions.

You bring a creative leadership style, which is demonstrated through:

  • Proactive change leadership

  • Empowering and enabling your team to take decisions and actions according to business needs

  • Coaching mindset and behavior

  • Being an enabler, who encourages collaboration, experimentation & continuous learning

  • Being attentive to the impact of behaviours and decisions

  • Anticipation of business needs (business acumen)

  • Awareness of trends in the external world (industry, market)

Roche is an equal opportunity employer.

Human Resources, Human Resources > HR Business Partnering