Customer Engagement Partner

India, India

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Key Responsibilities

  • End to end management of Top TAE relations and legitimate needs through right identification of challenges, belief, motivators.

  • Complete understanding of account ecosystem, stakeholders, key influencers, decision makers and patient profiling to create account/customer/patient persona based solution through outside in approach

  • Contribute to the organization understanding of the patient journey and customer buying process (treatment protocols/decision criteria etc) and motivators.

  • Map the patient journey, understand the barriers of each disease specific leverage point, co-create patient centric solutions with the customer.

  • Develop account  relationships by understanding account vision, strategy and tactics and creating shared value partnership.

  • Be the one point of contact for brand and therapy related query resolution of the HCPs.

  • Improve adoption of Roche innovation by building conviction on Roche innovation

  • Accountable for overall patient and business impact from the customer and actively contributes to the state P&L.

  • Contribute to the commercial, medical and access initiatives as squad member. 

  • Responsible for the successful implementation of commercial contracts in the assigned accounts (non-Corporate Accounts).

  • Establish relationships with customers, partners, stakeholders and other influencers in the account to build sustainable long-term partnership.

  • To understand account specific hurdles to Roche Innovations & co create solutions with Stakeholders to develop relevant Value propositions

  • Provide account insights & inputs to the launch excellence team.

  • Execute 30-60-90 days account plan w.r.t NPT, activity, secondary planning etc.

  • Inspire hospital stakeholders by creating value propositions and ensuring faster New Product/SKU inclusion in the account.

  • Projection, forecasting & inventory management of private accounts and share key insights with State team on account performance trend

Eligibility Criteria (Qualification and  Experience)

  • Educational Qualification - Must Meet: Science Graduate/B.Pharma; 

  • Educational Qualification - Optional: MBA equivalent; 

  • Overall Work Exp: 6+ years in customer facing role. 

  • Relevant Work Exp: 2+ years in oncology market

  • Open to relocation

  • Technical / Functional 

    • Strong track record of performance and building customer relations 

    • Understanding of key account management.

    • Good communication and interpersonal skills.

    • Understanding of project management and productivity tool

Roche is an equal opportunity employer.

Sales & Marketing, Sales & Marketing > Sales