Internship: Service Launch Coordinator (6 to 12 months) in Global Customer Support department Project & Lifecycle Governance, Mannheim Site

Germany, Baden-Wurttemberg, Mannheim

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Your Department 


We in department Project & Lifecycle Governance support and strengthen the Diagnostics Global Customer Support to help our key stakeholders in providing an outstanding customer experience. We strive for simplicity and effectiveness in methodologies & processes, we contribute to innovative service and we effect management decisions through actionable insights. 

A key activity in our department is launch/phaseout coordination ( We ensure that the right information is delivered at the right time to the Service and Support functions in the regions & affiliates so that they are ready to support Roche Diagnostics products during launch and/or phaseout.

Main Responsibilities 

  • You support the Service Launch Coordinator in the daily activities, such as gathering input from stakeholders and maintaining and improving the internal Service Launch/Phaseout information in various publication channels

  • You collaborate with diverse stakeholders from Customer Service & Support and Product Management across the globe

  • You support the team in communication activities, such as creating surveys for user feedback, maintaining and improving a corresponding Google Sites and creating a Newsletter

  • You build further product service contract calculation templates with real product reporting data

  • You have the opportunity to participate in global cross-functional Service Launch meetings and you ensure the working documents (e.g. minutes) are up-to-date 

Your Profile  

  • You are currently enrolled in a Bachelor or Master's degree program in the field of economics, natural sciences, technology or business informatics

  • You have already gained first experience in working in an international environment

  • You are experienced with Google suite and Microsoft Office (especially Powerpoint)

  • Your are self-organized and a quick learner, and your systemic thinking skills and solution oriented mindset enable you to “connect the dots”

  • You are proficient in English (German is a plus) and comfortable with being exposed to international audiences 

Your Benefits 

  • Flexible time management
  • Fair payment above the legal requirements for all compulsory and voluntary internships

  • Reduced prices (-50 %) in our award-winning canteen

  • Fitness Centre on the Roche Campus

  • Networking opportunities with other students on site

Your Application
Very pragmatic: Please upload your CV online.

Period: from November (or by appointment) for the duration of 6 to 12 months

Remember that this internship is intended for students (m/f/d) with current enrollment or alternatively for people in the gap year.

We are looking forward to your application!

Do you have any questions about the status of your application or the job in general? 

Answers to your questions can be found in our FAQ. And if you haven't found the right answer, our Early in Career Team at is there for you! You can reach us from Mon-Fri from 9-12 o'clock and from 13-16 o'clock at 0621-759 68642.

Roche is an equal opportunity employer.

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