Customer Experience Operations Team Leader - Master Data Services

Hungary, Pest, Budapest

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We are looking for you to join Roche and our Services & Solutions Center in Budapest. 


Roche is a stable and innovative biotechnological company offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. This is the reason why we are continuously expanding, looking for new talents and supporting remote working during these unusual times. Your health and safety is of paramount importance to us, therefore we are conducting web-based interviews and our onboarding process is also running in a virtual setup.

What we do:

The Customer Experience Operations serves as a highly skilled support unit for Procurement and Finance related processes amongst others. Our unit provides support for end-users and super-users around the world and grants continuous career opportunities.

The Master Data Services team provides analytical and specialized administrative support by maintaining Finance and Procurement master data, validating incoming requests and providing advisory service. In addition to this the team may also support global master data projects and provide end user training upon request.

Your day to day responsibilities are:

As a Master Data Services Team Leader you will perform all people management related activities including, but not limited to information sharing in the team, staffing, goal setting and related performance evaluation, development support, performance improvement planning, succession and talent management.

You will be also managing respective business processes, ensuring KPIs are met on team and individual level, and regular operations reviews are held internally and externally with relevant stakeholders for own area and also having the Single Point of Contact role of cross-functional Affiliate Relationship Management structure for selected affiliates.

As a qualified expert, you: 

  • Perform people management activities (goal setting, feedback, performance evaluation, etc.)

  • Manage relationships with stakeholders

  • Organize team members and resources depending on workload and expertise

  • Ensure service quality and customer satisfaction

  • Find process improvement opportunities on existing scope while having standardization to ensure cross-divisional and cross-functional approach

  • Communicate, manage and implement changes

What can you bring to our team:

We are looking for someone who is self motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. Furthermore, you have:

  • The ability to operate in fast-paced and multi tasking environments and the ability to prioritize to achieve results

  • Strong interpersonal skills, strategic thinking, leadership and change management skills

  • University degree preferably in Economics related discipline

  • At least 3 years relevant experience in people management in a service center environment and project management skills

  • Excellent written and spoken command of English

In exchange we provide you with:

  • Development opportunities: free language courses, a wide range of training & learning opportunities,  long-term career opportunities,  lateral and vertical career moves,  exciting projects & assignments, etc.

  • Excellent benefits:  flexibility (home office days after your probation period), competitive salary and cafeteria package, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, Themed Holiday party, people-focused company culture, annual bonus in March, etc.

Roche is an equal opportunity employer.

Information Technology, Information Technology > IT Infrastructure and End-User Services