Senior Support Engineer mCAD

Switzerland, Zug, Rotkreuz
Switzerland, Basel-City, Basel
Switzerland, Aargau, Kaiseraugst
Germany, Baden-Wurttemberg, Kornwestheim

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Senior Support Engineer mCAD

Who We Are

Roche Diagnostics International Ltd in Rotkreuz is one of the world’s leading providers of diagnostic system solutions for clinics, laboratories and doctors’ offices. The company employs over 2200 people in Rotkreuz and is one of Roche Diagnostics main sites.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

The Position

The Senior Support Engineer will, under general direction, maintain and support solutions in collaboration with internal and external suppliers, in accordance to the appropriate service level agreements (SLAs), Roche service management processes (Incident Management, Change Management, etc.), and Roche quality and documentation standards.    

Within the RnD DIA IT Organization, you will provide leadership and experience in

  • Maintaining and supporting solutions, procedures and business processes that meet business, customer and technological requirements

  • Evaluating alternative informatics technologies where required and researching industry best practices and emerging trends

  • Managing enhancements and change to solutions following industry best practice procedures and Roche processes and procedures

  • Optimize business processes at a global level in the area of expertise

  • Develop and manage the respective business critical knowledge within the said area of expertise

  • Monitoring and continuous improvement of defined support process though KPIs and SLAs incl. communication to relevant stakeholders

Your main responsibilities would be:

  • Ensure that the solution capabilities are aligned with the business expectations and operational aspects are included in solution design

  • Execute the defined release strategy for the specific solution(s) taking into consideration business as well as technical needs incl. dependencies to related solutions

  • Manage the deployment of changes and releases to the productive environment in partnership with internal and external partners

  • Maintain and support solutions according to valid procedures incl. CSV guidelines in case of GxP relevant solutions

  • Maintain the request catalog.

  • Solution support: Ensuring the continual operation of introduced applications within the framework of agreed upon service level agreements

  • Solution & KPI Monitoring: Monitor solutions and their performance against set KPIs

  • Evaluation of solutions regarding their functionality, fit-to-purpose and cost/benefit

  • Have good ITIL knowledge

Who you are

You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.


  • Bachelor or Master degree (or foreign equivalent) in Computer Science, Computer Engineering, Computer Applications or related field

  • Strong Mechanical Engineering / Development background

  • Hands-on experience in administration of CAD-Solutions (CATIA, SolidWorks) and the belonging SAP interfaces (CIDEON, Cenit)

  • Consolidated knowledge on SAP ERP (R/3, NWBC, S/4 HANA) and the belonging functions such as document management, configuration management and change control

  • Experience in PLM processes and fast grasp in learning Roche specific processes

  • Experience in CAM solutions (CATIA, Feature CAM) and manufacturing environment in terms of connecting manufacturing devices to corporate network and provide possibilities for data exchange

  • Advanced knowledge on IT-infrastructure, infrastructure lifecycle management, and operational client setup

  • Basic knowledge in applications command line and PowerShell

  • Knowledge of German language is important – minimum at a conversational level.

General information

Start date: ASAP

Work location: Kaiseraugst (Basel area) or Rotkreuz (Kanton Zug) or Kornwestheim (Germany)

Workload: 100%

Travelling: travelling is required around 10% of working time; destinations will be San Francisco, Tucson, Bangalore, Penzberg, Mannheim, Rotkreuz and Basel

Roche is an equal opportunity employer.

Roche is an equal opportunity employer.

Information Technology, Information Technology > IT Business Process Management, Consulting and Support