Learning Development Partner, Site Services

United States of America, California, South San Francisco

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The Learning & Development Partner is responsible for analyzing stakeholder issues and requests, assessing the need for training, designing and developing required learning assets (internal and vendor-based) and implementing learning solutions through the organization’s learning management system (LMS).  The LDP is accountable for the success of all projects – achieving cost, schedule and performance objectives within the Learning and Development portfolio.
The LDP is responsible for supporting the operations and logistical needs for Site Services training.  The Learning & Development Partner works closely with the Training Specialist and Business Analyst to ensure compliance with course review regulations and procedures and supports both positions with training ticket issues and escalations.
The L&D Partner will be required to participate in cross-functional (Site Services and other organizations) initiatives or projects that match a particular skill set and / or provide a professional development opportunity.
The Learning & Development Partner reports to the Head of Learning & Operational Excellence and works closely with all members of the team.


Strategic Partnership

  • Working with senior leaders, develop learning strategy, practices, tools, programs, and associated measures for the benefit of our employees and the advantage of the organization.

  • Conduct periodic department-wide training needs assessment and analysis; make appropriate learning development recommendations.

  • Develop and maintain strong relationships with key stakeholders to ensure that programs support and align with business priorities and outcomes,

  • Collaborate with leaders, subject matter experts (SMEs) and OE experts to identify, develop and execute efforts that will ensure business and regulatory compliance.

  • Develop meaningful learning and development programs to focus on internal talent and internal mobility.

  • Continuously improve learning programs using an array of creative approaches to inspire learners and meet our customer experience and organizational goals.

  • Providing strong leadership and project management skills in partnering with customers while delivering agreed scope within budget and timeline.

  • Mentoring and coaching more junior members of staff in achieving their career goals

  • Supporting delivery of strategic goals of department and Site Services.

Training/Course Development

  • Single point of contact for training development requests.

  • Recommend strategic, engaging, & creative learning solutions that comprehensively consider company compliance, policies, processes, and global training requirements

  • Conduct needs assessment, identifying individual and team learning opportunities for managers and staff.

  • Work closely with instructional design vendors to develop requirements, collaborate on content, and ensure quality control of content through accurate Statement of Work (SOW), as well as securing Purchase Orders (PO) through Procurement process.

  • Facilitate and / or participate in content review sessions with vendors and approve final learning assets with SMEs.

  • Responsible for ensuring projects follow appropriate portfolio process and are maintained accurately in the portfolio.  This includes project planning, scheduling, budget and quality management.

  • Develop and manage relationships with external consultants and vendors. Maintain contracts, and routinely assess relationships, tools, and technology to ensure quality and effectiveness of programs that are repeatable, sustainable, and cost effective.

  • Serve as Learning expert on large cross-functional projects, assessing change impact and developing & executing training plans accordingly.

  • Work with other Genentech training organizations regarding Site Services training that is assigned to all employees and contractors

  • Work with team to ensure Learning Management System (LMS) accurately reflects the most up to date learning plans and that learning plans are aligned with the needs of the business.

  • Additional skills in instructional design and current software in creating and delivering content for web based training.

Course Content Administration

  • Work with course owners to ensure course content is updated/accurate.

  • Work with Training Specialist to build curriculum and complete training assignments.

  • Maintain accurate course catalog by uploading source files to L&D repository, CLM and LMS.

  • Manage internal and external resources as appropriate in realizing departmental goals.



  •  Bachelor’s degree required, MBA or Master’s degree desired


  • 8+ years of relevant experience in a training and/ or learning and development role(s)

  • 5+ years project management

  • 3+ years of experience in evaluating training effectiveness role(s)

  • Experience working with a team of resources, such as SMEs, internal and external developers

  • Experience as a learning professional, comfortable leading development of learning strategies, development of support tools, and training content

  • Experience designing, developing and delivering training curriculum in various formats (instructor-led, web-based, and blended) and learning assets (learning designs, job aids, facilitator guides, visuals, documentation).

  • Contribute to and lead effective teams within a matrix framework. Ability to influence without authority, but through leadership, negotiation, persuasion, motivation and engagement.

  • Demonstrated ability to work with peers, partners, and others to positively impact business performance and optimize the input of those involved in the project.

  • Ability to build relationships and communicate effectively at all levels of the organization, present complex and/or new ideas with clarity and simplicity. Leverages a variety of communication channels to convey information to others. Uses active listening.

  • Excellent planning and prioritization skills with the ability to multitask and adapt. Able to synthesize large amounts of information. Able to deliver results in a shifting environment.

  • "Self-starter"; ability to work autonomously with little direction/supervision

  • Strong interpersonal skills and a consultative mindset, with the ability to develop strong partnerships

  • Experience leading process improvement efforts and/or leveraging best-practice methodologies, processes, systems, tools, metrics and other resources to optimize program/project success a plus

  • Lean, Agile or SixSigma green or black belt or equivalent a plus

  • PMP qualification a plus

  • Pharmaceutical industry experience is desired 

  • Demonstrated ability to work with ADDIE development process, Sam-Agile and CPLP a plus

Roche is an equal opportunity employer.

Customer Support, Customer Support > Technical & Application Support