SaaS Tool Solution Manager

Switzerland, Aargau, Kaiseraugst
United States of America, California, Santa Clara

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Roche launched its NAVIFY brand demonstrating its commitment to provide healthcare professionals with digital decision support solutions that transform patient care. The existing portfolio will in the near future, evolve rapidly to include additional decision support applications and workflow products that address challenges faced by healthcare providers as well as research and development applications. Patient data security and privacy are of the highest priority for Roche.

In this context, Roche is building a specialized Switzerland and California based team that builds and operates a cloud platform for its medical and clinical SaaS products. This team will be responsible for tackling the cyber-security, compliance, and DevOps challenges of the healthcare industry while enabling high-velocity product development. The Solution Manager will be an integral member of this team in the Tools and Vendors stream and managing a portfolio of SaaS tools that build the foundation of the platform.  

As a Solution Manager, you will

  • Manage the tool requests from the various engineering teams (CI/CD, Dev and SecOps tooling) and drives the tool selection process

  • Define together with IT and Business quality compliance approaches

  • Design, build automated compliance checks

  • Define development tool-chains as a part of CI/CD pipelines supporting IT teams as well as product teams in both validated and non-validated environments.

  • Provide each tool as a self-service, friction-less and easy to consume service supporting the multi-tenancy needs of the NAVIFY Platform. 

  • Establish a process for the rollout of the tools where need be to AWS Regions

  • Build a service offering for selected SaaS tools by ensuring the proper handling of user management, training, documentation and communication to stakeholders.

  • Ensure SaaS tools are managed according to compliance and security standards

  • Create OKRs for SaaS tooling

  • Set up KPI and track operational metrics of usage, licenses and availability

  • Be accountable for maintenance and support according to operational procedures (e.g qualification), including periodic checks

  • Implement access to the SaaS tools by enabling SSO/Active Directory integration

  • Ensure multi-tenancy of the tools

  • Manage overall tools costs and identifies charge-back models

  • Actively manage the SaaS vendors (MSA, SOW, POs, Support contracts, capacity and licenses) and tools life-cycle. 

You are a highly motivated self-starter and curiosity is what drives you. You embrace and value lean and agile principles to achieve positive outcomes. You are a team player with common sense and a good communicator that gets to the point quickly. 

You have a university degree or equivalent in computer science, engineering or other related fields. Experience working in a multicultural environment and proven cultural awareness. Experience in the diagnostics and pharmaceutical industry or other highly regulated industries like finance or insurance seen as highly advantageous.  

Furthermore, you bring:

  • 5+ years experience in a customer-facing role within a service organization.

  • 5+ years in a healthcare environment.

  • 5+ years of technical experience in IT organizations

  • Experience of working at Roche would be an advantage

  • Experience in managing SaaS vendors

  • Good understanding of cloud technologies, CI/CD, Dev/SecOps tooling is preferred

  • Understanding of software automation, programming language

  • Experience with configuration management, monitoring and continuous improvement

  • Self-learner and technology savvy

  • Strong customer and service management focus

  • Customer, quality, cost and delivery focused 

  • Strong communication and negotiation skills 

  • Experience in virtual, cross-functional teamwork 

  • Experience in stakeholder management and interaction

Roche is an equal opportunity employer.

Information Technology, Information Technology > IT Business Process Management, Consulting and Support