Product Support - Laboratory Services Coordination HPV - Gateshead/North East England

United Kingdom, United Kingdom

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Are you looking for an exciting challenge in a key support/commercial liaison role as part of a new customer partnership in which the work you do really matters?

Does a rewarding career with a progressive, high-tech business, excite you?

Cervical screening saves an estimated 5,000 lives a year by detecting abnormalities of the cervix early and referring women for effective treatment. In 2019 NHS England are introducing a more sensitive, Molecular HPV test as the primary method of screening.  The impact is significant with the new test expected to prevent a further 600 cancers from developing each year. Over 30 current cervical screening sites in England will be reduced to just 8 labs who have now been selected to run a screening service, testing over 3 Million samples each year. The cobas HPV testing solution is highly automated and labs will be required to process over 1000 patient results per day...

you will play a key part, ensuring the smooth running of the testing lab.

As part of Roche’s commitment to continued patient care, we are now recruiting for a Laboratory Services Coordinator and are inviting applications from senior biomedical engineers or scientists (with a sound experience in diagnostic service / support), with an ambition to advance their career further.

This new position is a superb opportunity for the successful candidate to provide dedicated support to our micro / virology laboratories for the molecular solutions placed within NE England - with the opportunity to support sites in the surrounding area. Based from a key strategic site, you will provide front-line support across a variety of analytical systems covering mostly technical engineering as well as application and IT support.

Introduction to Roche Diagnostics

We are a very dynamic organisation that operates across all business areas within the pathology diagnostic services and have a philosophy through daily interactions, including commercial, technical and Managed Laboratory Services activities of OneRoche. In this respect, you will be part of a close-knit cross functional team liaising closely with other field based colleagues as well as our Regional Customer Support Center and other Business Areas.

Reporting to the Regional Engineering Manager, you will join a team of over 200 field and office based Roche Diagnostics Limited employees in Technical Services, based strategically across the UK and Ireland who provide superior customer service in engineering, applications, IT and Workflow services. 

Scope of the role

In close collaboration with other Roche experts, you will be coordinating operational excellence on key topics such as system configuration, reagent consumption, assay performance and on-going workflow and optimisation studies.  Pivotal to your role will be the provision of biotechnical engineering support including preventative maintenance, hardware & software troubleshooting. You will take ownership of on-going issues and act as an escalation point for any technical interventions.  

In addition, you will organise and deliver training programmes to enhance the laboratory employees’ performance in the optimum use of our Roche solutions.

You would be required to generate activity reports and participate in Technical Review and Quality meetings with all customer key stakeholders and overall provide an outstanding level of service delivery from Roche Diagnostics Limited.

To be considered for this field based role, you must reside in North East England or willing to relocate to the said area.

Your profile

Degree educated or equivalent in Biomedical Engineering or Science, you will have ideally gained valuable work experience in a modern laboratory environment or supporting high value / high tech capital equipment.

To be successful in this role, you will need to be resilient, tenacious and both adaptable and flexible to work within an ever evolving environment. You will have some understanding of the barriers to acceptance of new solutions and be able to drive positive outcomes and drive project implementation and site service optimisation.

With a confident working approach, you have a strong desire to continually improve the service delivery and strengthen our existing client partnerships.  Passionate to improve and shape successful patient outcomes, you will be able to deliver superior customer service to our customer base and excel in the art of troubleshooting, taking ownership on your key assigned sites and pride in your work. 

In addition, the following skills/experience will be desirable:

  • Experience in workflow automation
  • User Training delivery
  • Good Presentation skills

About the organisation

Roche Diagnostics UK & Ireland is in an exciting phase of growth, where the business is channelling its energy, focus, functions and processes towards enhancing customer and patient experience in the countries it operates in. As the medical diagnostics market-leader in UK & Ireland, the organisation recognises its responsibility to the healthcare system and will continue to remain agile in developing new ways of working, with a growth mind set.

Roche is a company that not only invests in its business – over £6.5 billion in R&D worldwide, including £460 million in the UK last year – but equally importantly in its people.

Investing in you


What this means for you is, not only a competitive salary and benefits package, but also a recognised product training programme and continuous support to build on your knowledge, skills and potential, helping you prepare for the exciting opportunities for further career development. All of which has gained Roche 2019 Top Employer status in the UK and Europe and The 2019 Sunday Times’ Award as one of the 100 best companies to work for.

Application closing date: 28th February 2020

Privacy Notice:

Please find Roche Diagnostics' Candidate Privacy Notice posted on roche.co.uk: https://www.roche.co.uk/content/dam/rochexx/roche-co-uk/downloads/Roche_Diagnostics_Limited_Candidate_Privacy_Notice.pdf

Any offer we make for this role will be conditional upon a satisfactory standard Disclosure and Barring Services check/Garda Vetting. A copy of our Disclosure and Barring Services Check/Garda Vetting Company Policy is available upon request.