Windows Client & Infrastructure Management Senior Specialist

Malaysia, Selangor, Petaling Jaya

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Key activities and Deliverables:

  • Software distribution activities such as:
    • installation, administration, troubleshooting and monitoring of client based windows applications, and security patches.
    • installation, administration, troubleshooting and monitoring of the infrastructure.
  • Incident and problem management.
  • Application of ITIL best practices and strict quality guidelines.
  • Close collaboration with Regional Service Centers, Application Portfolio and Application Management teams worldwide.
  • Close contact with Local Site Administrators, Service Management, Client Engineering and other technical service areas (for backup, windows, server admin, SQL admin, desktop engineers, etc).
  • Participate in those projects where any of the components/technologies the team manages is involved.
  • Applications/Technologies in scope:
  • SCCM 2012, SCCM 2007
  • App-V
  • JAMF Software – Casper Suite
  • Bomgar (Remote Desktop Support)
  • Crashplan
  • Browser Dynamic Settings
  • GPOs

Job skills required:

  • Strong customer orientation.
  • Solid communication skills. Ability to communicate concisely in both written and spoken English.
  • Time and organizational management skills.
  • Out of business hours work may be required to perform coordination activities.
     

Qualifications and experience required:

  • 3-5 years’ experience with Software Distribution technologies and customer support.
  • Experience in SCCM 2012:
    • Strong experience in infrastructure and Windows client incident troubleshooting.
    • Experience in deploying business applications and security updates in SCCM 2012.
    • Experience in infrastructure management (health-checks, monitoring, upgrades).
  • Experience in server administration (installation, maintenance and troubleshooting) of Windows Servers (2008, 2012, etc).
  • Experience with client based OS, Windows 7 and Windows 10.
  • Experience in App-V, JAMF Solutions (specifically Casper Suite), Crashplan and Bomgar.
  • Knowledge of Packaging and Scripting (vbscript, powershell).
  • Knowledge of Computer Systems Validation or equivalent "Best Practices"
  • Knowledge of change control as it relates to application systems.
  • Knowledge of global solutions and standards as they relate to our local/regional solutions and processes.
  • ITIL Based procedures experience.

Roche is an equal opportunity employer.

Information Technology, Information Technology > IT Business Process Management, Consulting and Support