IT Product Manager

Spain, Madrid

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As IT Product Manager you will oversee one or multiple products (technology or data solutions) within a network’s mandate or cross networks being accountable for the end-to-end product lifecycle and ensuring, in partnering with relevant business stakeholders and Solution Lifecycle Manager, that the products are fit-for-purpose.

What you’ll be working on

  • Co-create product vision and strategy with business partners (e.g. Business Process Owner/Manager, Product Owners)  in collaboration with IT experts, external vendors.

  • Smell opportunities to create additional value and improve business processes and patient outcomes.

  • Leads the formation of empowered squads orientated to deliver business value by continuously articulating the product vision and supporting squads in setting ambitious quarterly objectives based on business outcomes.

  • Manage product lifecycle including release management.

  • Determine business criticality and product quality. Define, in collaboration with Service Manager, service levels, governance and operational support

  • Support C-Pod in prioritization and strategic planning, and collaborate with IT Business Partners (ITBPs) to meet the needs of the business areas.

  • In collaboration with ITBPs, monitor and improve customer and user experience.

  • Advocates agile methods and behaviors, influencing how teams work and influencing stakeholders to deliver incremental value.

You will bring;

  • Bachelor's degree in computer science, information systems or a related study (or equivalent project-related experience)

  • Ideally ITIL, Product Owner, Scrum Master Certified

  • A minimum of 8 years of experience in IT

  • >3 years of relevant experience as Service Manager/Product Manager

  • Intellectual curiosity, integrity and entrepreneurial agile mindset and has a strong passion to bring value-adding technology to the business.

  • Good understanding of the Pharma commercial and medical business domains

  • Capability to quickly understand and partner effectively in new business domains

  • Passionate about learning, sharing and further developing “best practice” and embed it as “next practice” to achieve greater impact

  • Customer service experience in any industry: strong critical thinking skills, clear and concise communication to non-technical stakeholders and the ability to proactively identify challenges and solutions 

  • Good enough instead of perfection mindset

  • Ability to deal with high complexity and in matrix/virtual organization